Overview
Expert Home Care, Inc., located in New Brunswick, New Jersey, has been providing live-in home care services since 1985. The agency specializes in various types of care, including hourly home care, companion care, personal care, hospice care, and specialized dementia care. Recognizing the challenges families face in finding reliable in-home assistance, Expert Home Care aims to deliver compassionate and professional services tailored to meet individual needs.
Services & Support
Expert Home Care offers a wide range of services designed to support clients in their homes. Their offerings include live-in care, personal care assistance, companion care, and hospice support. The agency emphasizes the importance of matching caregivers with clients based on specific needs, ensuring that families receive the right support for their loved ones. They also provide specialized dementia care, focusing on creating a safe and comforting environment for those with memory-related conditions.
Care Approach & Staff
The staff at Expert Home Care is noted for their professionalism and compassion. Families have expressed appreciation for the agency’s diligent hiring process, which aims to ensure that only the most qualified caregivers are placed with clients. The agency’s management team is described as attentive and responsive, making it easier for families to communicate their needs and concerns. Caregivers are trained to handle various situations, which contributes to the overall satisfaction of families utilizing their services.
Who They Serve
Expert Home Care primarily serves elderly clients and their families, providing care tailored to individual health and emotional needs. Many families have shared positive experiences regarding the agency’s ability to match caregivers with clients, highlighting the importance of companionship and support during challenging times. The agency has a reputation for successfully assisting clients with diverse needs, including those requiring hospice care and specialized dementia support.
What Families Say
Families have generally expressed high satisfaction with the services provided by Expert Home Care. Many reviews highlight the quality of caregivers, with specific mentions of their patience, professionalism, and ability to connect with clients. One family noted the exceptional care provided to their mother, emphasizing the caregiver’s understanding of her needs. However, there were some concerns raised about communication and caregiver compatibility in specific situations. Overall, families appreciate the agency’s commitment to providing quality care and support during difficult times.
Room for Improvement
While many families have had positive experiences with Expert Home Care, there have been some concerns regarding communication and the handling of caregiver-client compatibility issues. A family reported dissatisfaction with how a situation involving a caregiver was managed, feeling that their concerns were not adequately addressed. This feedback suggests that there may be room for improvement in ensuring that all client concerns are taken seriously and resolved effectively.
Summary
Expert Home Care, Inc. in New Brunswick, NJ, has established itself as a trusted provider of in-home care services since 1985. With a focus on compassionate and personalized care, the agency serves elderly clients and their families through a range of services, including live-in and hospice care. While families have praised the professionalism and dedication of the caregivers, there are indications that communication and caregiver compatibility could be further enhanced. Overall, Expert Home Care remains a reputable choice for families seeking home health care support.