Overview
Excel Home Health Care, located in St. Louis, Missouri, provides in-home care services tailored to the needs of elderly and disabled individuals. With over 20 years of experience, the agency focuses on delivering compassionate care in the comfort of clients’ homes. Their services include meal preparation, cleaning, bathing, and other household tasks, while they do not offer transportation or live-in aid.
Services & Support
Excel Home Health Care offers a range of in-home care services designed to assist families in managing the daily needs of their loved ones. Their offerings include meal preparation, cleaning, bathing, and other household tasks. The agency prides itself on providing dependable support and is staffed by trained professionals who are screened by the state to ensure quality care.
Care Approach & Staff
The staff at Excel Home Health Care are frequently described as caring and compassionate, often going the extra mile to support their clients. Many families have noted positive experiences with the staff, particularly highlighting their willingness to address concerns and provide assistance promptly. Some families have expressed gratitude for the understanding and dedication shown by specific staff members during the care process.
Who They Serve
Excel Home Health Care primarily serves elderly and disabled individuals in the St. Louis area. Their long-standing relationships with clients, some lasting over 15 years, reflect their commitment to providing ongoing support and care tailored to the unique needs of each individual.
What Families Say
Feedback from families about Excel Home Health Care is mixed. While some families report positive experiences, emphasizing the professionalism and responsiveness of the staff, others have expressed dissatisfaction, citing issues with communication and service reliability. Positive comments highlight the staff’s compassion and willingness to assist, while negative reviews point to a lack of support during critical times.
Room for Improvement
Several reviews indicate that there may be challenges with communication and service continuity. Some families reported difficulties in transferring services and a lack of responsiveness from the agency when issues arose. These concerns suggest that there may be areas for improvement in client communication and support.
Summary
Excel Home Health Care offers in-home care services in St. Louis, Missouri, with a focus on providing compassionate support for elderly and disabled individuals. While many families appreciate the dedication and care from the staff, there are notable concerns regarding communication and service reliability that potential clients may wish to consider.
