Overview
Excel-E-Care, located in Houston, Texas, has been providing quality health care services for over 25 years. The organization specializes in in-home health care, offering a range of services designed to meet the needs of seniors and their families. Excel-E-Care focuses on delivering compassionate and professional care, ensuring that clients receive the support they require to maintain their lifestyle.
Services & Support
Excel-E-Care offers a variety of in-home senior care options, including assistance with daily activities such as cleaning, shopping, meal preparation, and medication management. The organization prides itself on having a fully licensed, certified, and trained staff capable of handling all aspects of home care needs. Their goal is to provide not just care, but also peace of mind for families.
Care Approach & Staff
The staff at Excel-E-Care is frequently described as compassionate and professional. Many reviews highlight the supportive nature of the team, with long-standing providers expressing gratitude for the organization and its commitment to quality care. However, some feedback points to issues with staff attitudes and professionalism, suggesting that improvements could be made in this area.
Who They Serve
Excel-E-Care primarily serves seniors and their families, offering tailored in-home care services to meet individual needs. The organization has been noted for its dedication to ensuring that clients receive the appropriate care and support necessary for their well-being.
What Families Say
Reviews of Excel-E-Care reflect a mix of experiences. While many families appreciate the quality of care and the dedication of the staff, there are also concerns regarding administrative practices, such as the lack of direct deposit for employees and issues with timekeeping. Some clients have reported negative experiences with medication management, which raises concerns about the consistency of care.
Room for Improvement
Feedback indicates that there are areas for improvement at Excel-E-Care, particularly regarding staff attitudes and administrative processes. Some reviewers have expressed dissatisfaction with the professionalism of certain staff members and the efficiency of operations, suggesting that the organization could benefit from addressing these concerns to enhance the overall experience for both clients and employees.
Summary
Excel-E-Care in Houston, Texas, has a long history of providing in-home health care services with a focus on compassionate care. While many families praise the organization for its dedication and quality of service, there are notable concerns regarding staff professionalism and administrative efficiency. Addressing these issues could further enhance the experience for clients and their families.
