Overview
European Service At Home, Inc., located in Chicago, Illinois, provides home care services for the elderly and veterans. They focus on delivering compassionate care tailored to the needs of their clients, whether for simple tasks or more complex assistance. The agency emphasizes the importance of well-trained, multilingual staff to ensure a high level of service.
Services & Support
European Service At Home offers a variety of home care services aimed at enhancing the quality of life for seniors and veterans. Their services include assistance with daily living activities, light cleaning, and companionship. The agency prides itself on the professionalism of its caregivers, who are noted for their empathy and respect towards clients.
Care Approach & Staff
The staff at European Service At Home is described as compassionate and experienced, with a strong commitment to helping clients feel safe and independent in their homes. The agency employs a thorough pre-employment screening process, including drug testing and background checks, to ensure that caregivers are well-suited for their roles. Some reviews highlight the supportive environment among staff and management, fostering strong working relationships aimed at achieving the common goal of excellent client care.
Who They Serve
The primary clientele for European Service At Home includes elderly individuals and veterans who require assistance in their daily lives. The agency is equipped to handle a range of care needs, making it a potential resource for families seeking reliable home care services for their loved ones.
What Families Say
Feedback from families is mixed. Many express appreciation for the compassionate care provided by the staff, noting the professionalism and dedication of caregivers. However, some families have reported issues with communication and reliability, particularly concerning scheduling and responsiveness from management. There are instances where families felt their concerns were not adequately addressed, leading to frustration.
Room for Improvement
Several reviews indicate that there may be challenges with communication and responsiveness from management. Instances of caregivers not showing up or being unprofessional have been noted, as well as issues with the handling of client concerns. Addressing these areas could enhance the overall experience for families relying on their services.
Summary
European Service At Home, Inc. in Chicago, Illinois, provides essential home care services for seniors and veterans, with a focus on compassionate and professional care. While many families appreciate the dedication of the staff, there are notable concerns regarding communication and reliability that the agency may need to address. Overall, the agency has the potential to be a valuable resource for families seeking home care support.
