Overview
Enchanted Hills Home Health Care Agency, Inc., located in Rio Rancho, New Mexico, provides personal care services aimed at promoting independence and preventing the need for institutionalization. The agency operates under Centennial Care and Long Term Care Insurance contracts, ensuring that clients receive the necessary support in their homes.
Services & Support
The agency offers a range of personal care services designed to assist clients in their daily living activities. They emphasize the importance of quality care and provide extensive training for their staff, which includes an orientation and ongoing training by qualified healthcare professionals. This focus on training is intended to ensure that caregivers are well-prepared to meet the needs of their clients.
Care Approach & Staff
Enchanted Hills Home Health Care Agency emphasizes a supportive and compassionate approach to care. While some families have expressed satisfaction with the care provided, noting that caregivers are often described as trustworthy and dedicated, others have raised concerns about the interactions with certain staff members. Reports indicate that experiences can vary significantly, with some clients highlighting positive communication and responsiveness, while others have reported feeling belittled during their interactions.
Who They Serve
The agency serves individuals who require assistance due to disabilities or age-related challenges. Their services are tailored to promote independence and enhance the quality of life for clients in their homes.
Room for Improvement
There have been mixed reviews regarding staff interactions, with some clients expressing dissatisfaction with the demeanor of certain staff members. Reports of condescending behavior and a lack of responsiveness to concerns have been noted by multiple families. Additionally, some clients have experienced issues with caregiver consistency and quality.
Summary
Enchanted Hills Home Health Care Agency, Inc. in Rio Rancho, New Mexico, offers personal care services with a mission to support client independence. While the agency has received positive feedback regarding the quality of care from some families, there are notable concerns about staff interactions and consistency in service delivery. Families considering this agency may wish to weigh these mixed experiences when making their decision.
