Overview
Eminence Home Care, located in East Orange, New Jersey, believes in the healing benefits of receiving care in the comfort of one’s own home. The agency is dedicated to providing professional home care services that cater to the unique needs of each individual. They emphasize trust and confidence in their staff, who are carefully selected, fully screened, and available 24 hours a day.
Services & Support
Eminence Home Care offers a range of services designed to assist individuals with daily living activities. These services can include meal preparation, personal hygiene, cleaning, and supervision. Each service plan begins with an on-site assessment to tailor the care to the client’s specific needs. The agency aims to provide not only physical support but also psychological and sociological benefits through in-home care.
Care Approach & Staff
The caregivers at Eminence Home Care are described as kind, courteous, and respectful by many families. They are trained professionals who undergo a comprehensive recruitment process, which includes background checks and assessments to ensure a good match for clients. Families have noted the staff’s efficiency and professionalism, with effective communication being a highlight of their experience.
Who They Serve
Eminence Home Care serves a diverse clientele, including elderly individuals and those with disabilities. The agency aims to provide a supportive environment where clients feel safe and cared for. However, some reviews indicate that language barriers may affect service accessibility, as there have been mentions of limited support for non-Spanish or non-English speakers.
What Families Say
Feedback from families is mixed. Many express gratitude for the care provided, highlighting the dedication and compassion of the staff. Positive comments often mention the agency’s ability to create a comforting atmosphere for loved ones. Conversely, some families have raised concerns about the professionalism of certain aides and the responsiveness of the agency, noting instances of unprofessional behavior and communication challenges.
Room for Improvement
Several reviews indicate areas where Eminence Home Care could improve. Some families have reported issues with aides being unprofessional or unresponsive, including concerns about aides not fulfilling their duties adequately. Additionally, there have been mentions of difficulties in reaching the agency for support, which has led to frustration among clients.
Summary
Eminence Home Care in East Orange, New Jersey, provides a range of home care services aimed at enhancing the quality of life for clients. While many families appreciate the compassionate care and support from staff, there are notable concerns regarding the professionalism of some aides and communication issues with the agency. Families considering this agency may want to weigh these factors based on individual needs and experiences.