Overview
Eldercare At Home, located in Wilmington, North Carolina, is the oldest in-home care company in the area, founded in 1973. This family-owned and operated agency is dedicated to providing quality care to individuals needing assistance, allowing them to maintain their independence. Eldercare employs a diverse team of caregivers, including companions, in-home aides, LPNs, and RNs, to meet the varied needs of their clients.
Services & Support
Eldercare At Home offers a comprehensive range of services designed to support seniors in various settings, including their homes, hospitals, and assisted living facilities. Their offerings include Companionship Care, Home Care & Assistance, Alzheimer’s & Dementia Care, Private Duty Nursing, and Skilled Nursing. The agency also provides specialized support for post-hospital recovery, which includes coordinating physical therapy, managing medications, and creating personalized recovery plans.
Care Approach & Staff
The caregivers at Eldercare are frequently described as compassionate and reliable, with many families expressing gratitude for the personalized attention their loved ones receive. Caregivers are thoroughly vetted, undergoing background and fingerprint checks to ensure the highest standards of care. The agency emphasizes the importance of matching caregivers to clients, aiming to foster meaningful relationships that enhance the care experience.
Who They Serve
Eldercare At Home serves a wide range of clients, including seniors requiring assistance with daily activities, individuals with Alzheimer’s and dementia, and those transitioning from hospital care back to home. Their services are designed to promote independence and improve the overall quality of life for their clients.
Service Area
Eldercare provides home care services across New Hanover, Brunswick, and Pender counties in North Carolina. Their caregivers are available 24 hours a day, 7 days a week, ensuring that clients receive the support they need at any time.
What Families Say
Families consistently highlight the compassion and dedication of Eldercare’s staff. Many reviews note that caregivers go above and beyond to ensure the well-being of their loved ones. Clients have expressed peace of mind knowing their family members are in capable hands, with one family member sharing that their aide quickly became part of the family. The office staff also receives praise for their responsiveness and willingness to accommodate specific needs.
Room for Improvement
Some feedback indicates that there may have been challenges related to the agency’s recent merger with another home care service, which led to concerns about coordination and service delivery. While many families have had positive experiences, a few reviews reflect dissatisfaction with this aspect of the company’s operations.
Summary
Eldercare At Home in Wilmington, North Carolina, is a well-established provider of in-home care services, known for its compassionate and qualified caregivers. With a wide range of services tailored to meet the needs of seniors and individuals recovering from hospitalization, Eldercare aims to enhance the quality of life for its clients. While many families commend the care and support provided, some have noted areas for improvement regarding service coordination following a recent merger.
