Overview
Crystal Home Health Care, located in Detroit, Michigan, is a fully integrated home health care agency that provides a range of services including nursing, physical therapy, durable medical equipment, personal care services, and a maternal and infant health program. They aim to support individuals in maintaining their independence and quality of life while receiving care in the comfort of their own homes.
Services & Support
The agency offers various services tailored to meet the needs of their clients. Nursing services include education on disease management and treatment protocols. Their physical therapy program is designed to help patients restore and maintain physical function lost due to injury or illness. They also provide durable medical equipment essential for individuals with chronic conditions, as well as personal care services that cover household chores and maintenance. Additionally, their maternal and infant health program supports families during pregnancy and after delivery.
Care Approach & Staff
Crystal Home Health Care emphasizes compassionate care, with staff frequently described as helpful and supportive. Families have noted the dedication of the agency’s nurses and therapists in ensuring a smooth transition from rehabilitation facilities back home. However, some reviews indicate challenges with communication, including difficulties in reaching staff and delayed responses to inquiries.
Who They Serve
The agency serves a diverse clientele, including individuals recovering from surgery, those with chronic medical conditions, and families in need of maternal and infant health support. Their services aim to assist those requiring in-home care to maintain their independence and receive necessary medical support.
Service Area
Crystal Home Health Care operates primarily in the metro Detroit area, providing services to families and individuals throughout this region.
What Families Say
Reviews of Crystal Home Health Care reflect a mix of experiences. Many families express gratitude for the compassionate care and support they received, highlighting the positive impact on their loved ones’ transitions back home. However, there are also concerns regarding communication and responsiveness, with some families reporting frustrations over unreturned calls and delays in service delivery.
Room for Improvement
Several reviews point out the need for better communication and responsiveness from the agency. Families have noted instances of difficulty reaching staff and delays in processing necessary paperwork, which could enhance the overall experience for clients.
Summary
Crystal Home Health Care offers a comprehensive range of home health care services in Detroit, Michigan, focusing on compassionate support and patient education. While many families appreciate the care provided, there are notable concerns regarding communication and service responsiveness that the agency may need to address to improve client satisfaction.
