Overview
Cornerstone VNA, located in Rochester, New Hampshire, is a nonprofit home, health, and hospice care organization that has been serving the communities of New Hampshire and Maine since 1913. The organization is dedicated to promoting well-being, independence, and dignity for individuals of all ages by providing trusted, compassionate health care. Their services encompass a wide range of care options, including Home Care, Hospice Care, Palliative Care, Life Care-Private Duty, and Community Care.
Services & Support
Cornerstone VNA offers a comprehensive array of services designed to meet the diverse needs of their patients. These include skilled nursing care, rehabilitative therapies, and social worker support. The organization is committed to providing high-quality care that spans from birth through end-of-life, ensuring that all patients receive the attention and assistance they require. Families have noted the availability of phlebotomy services, which are essential for patients needing blood work in the comfort of their homes.
Care Approach & Staff
The staff at Cornerstone VNA is described as compassionate and professional, with many families expressing appreciation for the team’s dedication and care. Multiple reviews highlight the positive experiences with nursing staff, social workers, and therapists, noting their ability to provide comfort and support during challenging times. However, there have been reports of inconsistencies in communication and coordination among staff, which have occasionally led to frustrations for both patients and caregivers.
Who They Serve
Cornerstone VNA serves individuals of all ages, providing care that is tailored to the unique needs of each patient. The organization has experience in hospice care, supporting patients and their families during critical times. Many families have expressed gratitude for the compassionate care provided to their loved ones, particularly in hospice settings.
What Families Say
Families have shared mixed experiences with Cornerstone VNA. While many commend the staff for their kindness and professionalism, others have raised concerns about communication issues and inconsistencies in care. Positive remarks often center around the compassionate nature of the caregivers, with specific praise for the social work and nursing teams. However, some families have expressed disappointment over the handling of appointments and care coordination, which has led to feelings of frustration.
Room for Improvement
Several reviews indicate areas where Cornerstone VNA could enhance their service delivery. Common themes include the need for improved communication regarding appointments and care plans, as well as better coordination among staff members to ensure consistent care. Some families have reported challenges in reaching representatives to address concerns, which has added to their frustration during critical times.
Summary
Cornerstone VNA is a well-established home health care provider in Rochester, New Hampshire, offering a range of services for individuals across all age groups. While many families have praised the compassionate care and professionalism of the staff, there are notable concerns regarding communication and care coordination that the organization may need to address. Overall, Cornerstone VNA plays a vital role in supporting the health and well-being of the community, but improvements in certain operational aspects could enhance the overall patient experience.