Overview
Consumer Direct Care Network Washington (CDWA), located in Federal Way, Washington, serves as the Consumer Directed Employer for the state’s Department of Social and Health Services. CDWA employs Individual Providers who offer in-home personal care and respite services for older adults, children, and individuals with various disabilities. The organization aims to facilitate a supportive environment for caregivers and clients alike.
Services & Support
CDWA provides a range of services focused on in-home personal care and respite for those in need. They employ a large workforce of caregivers, known as Individual Providers, who are trained to assist clients with daily living activities. Additionally, CDWA offers resources for navigating the hiring process, submitting time sheets, and accessing support through their community appointments.
Care Approach & Staff
The staff at CDWA is frequently described as patient and helpful, with many reviewers noting their willingness to assist throughout the hiring process and beyond. Individual Providers and service coordinators are recognized for their dedication to supporting clients and caregivers alike. However, some reviews indicate challenges with responsiveness, particularly concerning communication during critical times, such as payroll issues.
Who They Serve
CDWA serves a diverse clientele, including older adults and individuals with physical, intellectual, or developmental disabilities. Their services are tailored to meet the needs of these groups, ensuring that they receive the necessary support in their daily lives.
Service Area
Based in Federal Way, Washington, CDWA operates throughout the state, providing services to various communities. They conduct in-person community appointments to assist clients and caregivers in navigating their services effectively.
Scheduling & Availability
CDWA aims to provide flexible scheduling options, although some clients have reported difficulties in reaching support staff during urgent situations. The organization encourages clients to utilize their community appointments for assistance with the hiring process and other inquiries.
Insurance & Billing
While specific insurance information is not detailed, CDWA operates as a Consumer Directed Employer under Washington’s Department of Social and Health Services, which may influence billing and payment processes. Some families have expressed concerns regarding paycheck deposits and the clarity of the billing process.
What Families Say
Feedback from families highlights a mix of experiences. Many appreciate the helpfulness and professionalism of the staff, particularly during the hiring process. However, there are notable concerns regarding communication and responsiveness, especially related to payroll and administrative support. Some reviewers have expressed hope for improvements, citing recent enhancements in the organization’s responsiveness.
Room for Improvement
Several reviews indicate that there are areas where CDWA could improve, particularly in communication and support during critical processes like payroll and hiring. Some clients have experienced delays and a lack of responsiveness when trying to resolve issues, which has led to frustration.
Summary
Consumer Direct Care Network Washington (CDWA) provides essential in-home personal care and respite services in Federal Way, Washington, and across the state. While many families commend the staff for their support and professionalism, challenges remain in communication and administrative processes. Continued efforts to enhance responsiveness and clarity in service delivery could further strengthen their support for clients and caregivers.
