Overview
Consumer Direct Care Network Nevada, located in Reno, Nevada, provides in-home care and support for families and individuals of all ages. Their services aim to help clients remain safe, healthy, and independent in their homes and communities.
Services & Support
Consumer Direct Care Network Nevada specializes in self-directed care, offering customized care plans tailored to the unique needs of each client. They provide assistance to older adults, children, and individuals with physical disabilities. The agency emphasizes quality customer service and aims to support clients in maintaining their independence.
Care Approach & Staff
While the agency promotes a commitment to quality care, some reviews indicate concerns regarding the training and reliability of their caregivers. A few clients have reported negative experiences with caregivers, suggesting that the staff may not always meet the necessary standards for providing care. This has led to feelings of distrust among some families regarding the agency’s ability to provide appropriate support.
Who They Serve
Consumer Direct Care Network Nevada serves a diverse clientele, including older adults, children, and individuals with disabilities. Their goal is to assist those who require help to live independently at home, particularly Medicaid recipients in need of in-home support.
Service Area
The agency operates throughout the state of Nevada, with a specific location in Reno, ensuring that their services are accessible to families in various counties across the state.
Scheduling & Availability
The agency has made efforts to enhance their service delivery through the introduction of new training materials for their Electronic Visit Verification (EVV) system. However, some clients have expressed frustrations with the agency’s communication and responsiveness, particularly regarding scheduling and support inquiries.
What Families Say
Feedback from families is mixed. While some appreciate the flexibility and support provided by the agency, others have voiced serious concerns about the quality of care from certain caregivers. Issues such as unauthorized purchases made by caregivers and lack of follow-up from the agency have been highlighted. Positive experiences include families expressing gratitude for the ability to have caregivers who understand their specific needs.
Room for Improvement
There are clear areas for improvement noted by clients, particularly regarding the training and oversight of caregivers. Some families feel that the agency does not adequately address their concerns or provide the level of care expected. Additionally, improvements in communication and responsiveness from the agency could enhance the overall experience for families relying on their services.
Summary
Consumer Direct Care Network Nevada offers in-home care services aimed at supporting individuals and families across the state. While they promote a commitment to quality care and customer service, feedback from families indicates a need for better caregiver training and improved communication. Families considering this agency may want to weigh the mixed reviews and assess their own priorities in selecting a care provider.
