Overview
Concordia Home Health Services, located in Newport News, Virginia, provides home health care services aimed at delivering comprehensive and compassionate care. They focus on creating customized care plans tailored to the individual needs of clients, ensuring that care is delivered in the comfort of home, hospitals, rehab centers, or nursing facilities.
Services & Support
Concordia offers a range of home health services, including personal care and support tailored to each client’s unique situation. They begin with a free nurse assessment to determine the appropriate level of care. The agency emphasizes the importance of compassionate care, which is a core part of their service philosophy.
Care Approach & Staff
The staff at Concordia are described as compassionate and dedicated, with some clients expressing satisfaction with the care received. However, experiences vary significantly; while some families appreciate the attentiveness of their aides, others have reported issues with reliability and communication. Concerns have been raised about the organization’s management, particularly regarding scheduling and the consistency of care workers.
Who They Serve
Concordia serves a diverse client base, including elderly individuals who require assistance with daily living activities. Families have shared experiences related to the care of their elderly relatives, highlighting both positive interactions with specific aides and challenges in maintaining consistent care.
Service Area
Concordia Home Health Services operates in Newport News and has multiple locations throughout Central and Tidewater Virginia, allowing them to serve a broad range of communities in the region.
Scheduling & Availability
Many reviews indicate challenges with scheduling and availability. Clients have reported instances where aides did not show up for their shifts, leading to significant disruptions in care. Communication regarding scheduling appears to be a recurring issue, with some families expressing frustration over the difficulty in reaching office staff for assistance.
What Families Say
Feedback from families is mixed. While some clients commend the quality of care provided by specific aides, others express dissatisfaction with the overall service, citing poor customer service and a lack of responsiveness from the office. There are reports of aides leaving shifts early or failing to arrive, which has raised concerns about client safety and care continuity.
Room for Improvement
Several families have noted that communication between the office and caregivers needs improvement. Instances of aides not showing up for scheduled shifts and difficulties in reaching office staff for support have been highlighted as areas needing attention. Additionally, concerns about the pay rates for aides have been mentioned, which may affect staff retention and consistency in care.
Summary
Concordia Home Health Services in Newport News, Virginia, aims to provide personalized home health care but faces challenges in service delivery. While some clients appreciate the dedicated care from aides, issues with scheduling, communication, and overall reliability have been noted. Families considering Concordia should weigh these factors based on their specific needs and experiences shared by others.
