Overview
CompleteOK Home Health & Hospice, located in Tulsa, Oklahoma, is dedicated to providing exceptional, patient-centered care in the comfort of home. Their services encompass skilled nursing, physical therapy, and specialized programs for orthopedic recovery, cardiac rehabilitation, and chronic disease management. Additionally, they offer hospice care focused on pain and symptom management, emotional support, and personalized care for patients and families facing life-limiting illnesses.
Services & Support
CompleteOK provides a range of in-home care services, including home health, palliative care, and hospice care. Their skilled nursing services cover wound care, infusion therapy, and therapy options such as physical, occupational, and speech therapy. The hospice team is committed to offering whole-person care, ensuring that patients and their families receive the support they need during challenging times.
Care Approach & Staff
The staff at CompleteOK are frequently described as compassionate and knowledgeable. Many families have noted the kindness shown by nurses and physical therapists, highlighting their dedication to patient care. However, there have been concerns regarding the professionalism of some staff members, with reports of inconsistency in service delivery and communication.
Who They Serve
CompleteOK serves a variety of clients, including those recovering from surgeries or managing chronic conditions, as well as individuals in need of hospice care. Families have shared positive experiences with the physical therapy services, noting significant improvements in mobility and independence for their loved ones.
Service Area
The company proudly serves Tulsa and the surrounding communities, aiming to deliver quality care tailored to individual needs.
Scheduling & Availability
Some families have expressed frustration regarding scheduling and the availability of services. Reports indicate that response times can be slow, and there have been instances where families felt neglected during critical times, particularly during weekends and holidays.
What Families Say
Reviews reflect a mix of experiences with CompleteOK. Many families appreciate the compassionate care provided by some staff members, while others have raised serious concerns about unprofessional behavior, particularly in communication and response times. Instances of poor driving by staff have also been highlighted, leading to significant dissatisfaction among some clients.
Room for Improvement
There are notable areas for improvement, particularly in communication and consistency of care. Several families reported issues with scheduling and responsiveness, especially during urgent situations. Additionally, concerns have been raised about the professionalism of certain staff members and the handling of sensitive situations.
Summary
CompleteOK Home Health & Hospice offers a range of in-home care services in Tulsa, Oklahoma, with a focus on compassionate, patient-centered care. While many families commend the quality of nursing and therapy services, there are significant concerns regarding communication, scheduling, and professionalism that potential clients may want to consider when evaluating their options.
