Overview
Compassus Home Health, located in Grand Blanc, Michigan, provides in-home health care services aimed at supporting individuals recovering from surgery or managing complex health conditions. Their services include skilled nursing checkups, therapies, and home health aid, all coordinated with the patient’s doctor’s prescriptions and discharge orders. The focus of Compassus is to help patients regain their independence through personalized care plans.
Services & Support
Compassus offers a range of services designed to assist patients in their recovery journey. This includes skilled nursing visits, personal care assistance, and access to necessary prescriptions. Their team is composed of licensed nurses, therapists, social workers, and home health aides who are trained to provide compassionate care tailored to individual needs. The organization emphasizes the importance of understanding each patient’s unique values and requirements to deliver appropriate support.
Care Approach & Staff
The care approach at Compassus involves a thorough onboarding process for their staff, which includes nurses, therapists, and social workers. This process is intended to ensure that caregivers are well-prepared to provide professional and responsive care. However, feedback from families indicates issues with coordination and communication, with several reports of staff not showing up for scheduled appointments or failing to respond to urgent calls.
Who They Serve
Compassus serves individuals in need of home health care, including those recovering from surgery, managing chronic conditions, or requiring hospice care. The goal is to provide high-quality and compassionate support that allows patients to remain in the comfort of their own homes while receiving necessary medical attention.
Scheduling & Availability
Families have expressed concerns regarding the scheduling and availability of services from Compassus. Multiple reviews highlight difficulties in reaching the organization by phone, with calls often going unanswered or resulting in delayed responses. This has been particularly challenging for families needing immediate assistance for their loved ones.
What Families Say
Feedback from families regarding Compassus Home Health is mixed. While some families have praised specific staff members for their kindness and competence, many others have reported significant dissatisfaction with the overall service. Common complaints include poor communication, missed appointments, and a lack of timely support, particularly during critical times such as end-of-life care. These experiences have led some families to feel neglected and undervalued during their loved ones’ care.
Room for Improvement
Several reviews indicate that improvements are needed in communication and coordination of care. Families have noted that staff members often lack the necessary information to address their concerns, leading to frustration. Additionally, issues with timely responses to urgent needs have been highlighted, suggesting that better staffing and management practices may be required to enhance the overall patient experience.
Summary
Compassus Home Health in Grand Blanc, Michigan, aims to provide personalized in-home health care services for patients recovering from illness or managing chronic conditions. While the organization has a dedicated team of healthcare professionals, feedback from families indicates significant room for improvement in communication and service reliability. Families have reported both positive experiences with individual caregivers and serious concerns regarding the overall quality of care, particularly in critical situations.
