Overview
Comfort Keepers of Memphis, TN, located in Memphis, Tennessee, provides a range of in-home senior care services designed to help aging adults maintain their independence and quality of life. With over 20 years of experience, they offer personalized care plans tailored to the unique needs of each client, ensuring that seniors can stay safe and happy in their own homes.
Services & Support
Comfort Keepers offers a variety of services, including companion care, respite care, and specialized care for conditions such as Alzheimer’s and dementia. Their caregivers are trained to assist with daily living activities, provide companionship, and support families during challenging times. The agency emphasizes creating custom care plans that align with the lifestyle and preferences of each individual.
Care Approach & Staff
The caregivers at Comfort Keepers are often described as compassionate and dedicated. Many clients have noted the positive relationships formed with caregivers, who frequently go above and beyond to meet the needs of those in their care. However, some reviews have raised concerns about consistency in caregiver quality and communication issues with management.
Who They Serve
Comfort Keepers serves seniors and their families in Memphis, Collierville, Germantown, and surrounding areas. They cater to a wide range of needs, from those requiring minimal assistance to individuals needing more comprehensive support, including hospice care.
Service Area
The agency operates primarily in Memphis, Tennessee, and extends its services to nearby areas including Collierville and Germantown.
Scheduling & Availability
Families have reported mixed experiences regarding scheduling. While some appreciate the flexibility in arranging care, others have expressed frustration with last-minute changes and the requirement for a minimum of 12 hours of care per week.
What Families Say
Feedback about Comfort Keepers is varied. Many families appreciate the dedication and kindness of the caregivers, often referring to them as “angels” for their compassionate care. However, some clients have shared negative experiences regarding communication and management, leading to a lack of trust in the agency. Positive remarks often highlight the staff’s willingness to accommodate individual needs and the personal connections formed with clients.
Room for Improvement
Several reviews indicate areas where Comfort Keepers could enhance their services. Concerns have been raised about communication with the office, particularly in returning calls and addressing client issues promptly. Additionally, there are mentions of variability in caregiver quality, with some clients feeling that not all caregivers meet the expected standards of care.
Summary
Comfort Keepers of Memphis, TN, offers a range of senior care services aimed at providing personalized support to aging adults. While many families commend the compassionate nature of the caregivers and their commitment to client needs, issues with communication and caregiver consistency have been noted. Families considering Comfort Keepers may find a mix of positive and negative experiences reflected in the feedback provided by others.
