Overview
Comfort Keepers Home Care, located in Durham, North Carolina, provides personalized in-home care services aimed at supporting seniors’ independence and well-being. Their offerings include personal care, housekeeping, companionship, and transportation, as well as specialized services such as dementia care and respite care. The company emphasizes the importance of keeping seniors at home, where they feel safest, and aims to deliver a high level of care tailored to individual needs.
Services & Support
Comfort Keepers Home Care offers a variety of services designed to assist seniors in their daily lives. These services include personal care, housekeeping, companionship, and transportation, ensuring that clients receive the support they require. Additionally, they provide specialized care services for those with dementia, transitioning care, respite care, and end-of-life care. This comprehensive range of services is designed to meet the unique needs of each client and help them maintain their independence.
Care Approach & Staff
The staff at Comfort Keepers Home Care are frequently described as compassionate, friendly, and dedicated to providing high-quality service. Families appreciate the positive interactions their loved ones have with caregivers, noting that they often go above and beyond in their duties. The office team is also highlighted for their professionalism and responsiveness, with several families mentioning their ease of communication and willingness to address concerns promptly.
Who They Serve
Comfort Keepers primarily serves seniors and their families in Durham and the surrounding areas, including Chapel Hill and Carrboro. Their services are designed for individuals who may need assistance with daily living activities or specialized care due to conditions like dementia. The company aims to provide support that helps seniors thrive in their home environment.
Service Area
Comfort Keepers Home Care operates in Durham, Chapel Hill, Carrboro, Hillsborough, Butner, and the surrounding areas of North Carolina. This expansive service area allows them to reach a variety of clients in need of in-home care.
What Families Say
Families have shared positive experiences with Comfort Keepers, often emphasizing the compassionate nature of the staff and the high level of care provided. Many clients noted that caregivers treat their loved ones like family, contributing to a sense of comfort and reassurance. However, some families expressed concerns about customer service responsiveness, particularly regarding communication when issues arise.
Room for Improvement
While many families have had positive experiences, a few reviews indicated challenges with customer service, particularly in reaching the office for immediate concerns. Some clients reported delays in communication that could be frustrating during urgent situations. Addressing these areas could enhance the overall experience for families seeking care.
Summary
Comfort Keepers Home Care in Durham, North Carolina, is dedicated to providing high-quality, personalized in-home care for seniors. With a broad range of services and a compassionate staff, they aim to support seniors’ independence and well-being. While many families commend the care provided, there are areas for improvement regarding customer service responsiveness. Overall, Comfort Keepers is recommended for families seeking reliable home health care.
