Overview
Comfort at Home Homecare, located in Augusta, Georgia, is a local nurse-owned homecare agency dedicated to providing homecare and private duty nursing services. Their mission is to enable seniors to live safely and with dignity in their chosen residences. The agency offers a range of services, including personal care, homemaking, companionship, medication reminders, and skilled nursing services.
Services & Support
Comfort at Home Homecare provides a variety of services aimed at enhancing the quality of life for seniors. Their offerings include personal care, transportation, medication administration, diabetes management, and fall monitoring. They are available 24/7, allowing for flexible scheduling to meet individual needs. The agency emphasizes customized care plans tailored to the unique requirements of each family and individual.
Care Approach & Staff
The staff at Comfort at Home Homecare is noted for their attentiveness and compassion. Families have expressed appreciation for the friendly and caring nature of the caregivers, who often go above and beyond to ensure the well-being of their clients. Some reviews highlight the staff’s ability to provide support during difficult times, with caregivers treating clients as if they were their own family members.
Who They Serve
Comfort at Home Homecare primarily serves seniors and individuals requiring assistance due to health conditions. They have experience working with hospice patients, although some families have raised concerns about the agency’s cancellation policies in these sensitive situations. The agency aims to provide a supportive environment for clients and their families during challenging times.
Room for Improvement
While many families have had positive experiences, there have been reports of reliability issues, particularly regarding caregiver punctuality and communication. Some families expressed dissatisfaction with the agency’s cancellation policy, especially in urgent circumstances, which has led to additional fees. These concerns suggest that there may be areas for the agency to enhance its service delivery and client communication.
What Families Say
Feedback from families is mixed. Many commend the agency for its caring staff and excellent service, noting that caregivers are attentive and professional. However, there are significant concerns from some families about reliability and the handling of cancellations, particularly when urgent care is needed. Positive reviews highlight the agency’s ability to provide compassionate care, while negative experiences emphasize the importance of dependable service.
Summary
Comfort at Home Homecare offers a range of homecare services in Augusta, Georgia, focusing on enabling seniors to live with dignity in their homes. While many families appreciate the compassionate care provided by the staff, there are notable concerns regarding reliability and communication, particularly in urgent situations. Families considering this agency may want to weigh the positive experiences against the reported challenges to determine if it aligns with their care needs.
