Overview
ComForCare Home Care (Rochester, NY), located in Rochester, New York, ComForCare Home Care, located in Rochester, New York, offers personalized home care services tailored to meet the specific needs of individuals. Their approach includes in-home evaluations and interviews with clients and families to create effective personal care plans. ComForCare aims to assist clients with daily activities, providing caregivers who can be available for varying schedules, from a few times per week to 24 hours a day.
Services & Support
ComForCare provides a range of home care services designed to support individuals in their daily lives. Their dedicated caregivers are trained to assist with personal care, ensuring that clients receive the help they need in a respectful and dignified manner. The company emphasizes the importance of creating personalized care plans based on individual assessments.
Care Approach & Staff
The staff at ComForCare is frequently described as compassionate and attentive. Many families have noted that caregivers treat clients with kindness, often forming meaningful connections. However, some reviews indicate variability in the quality of aides, with occasional reports of less satisfactory experiences, such as aides not being fully engaged during their shifts.
Who They Serve
ComForCare serves a diverse clientele, including seniors and individuals with specific health needs, such as those living with dementia. Families have expressed satisfaction with the care provided, noting that aides often treat clients like family, which helps create a comforting environment for those in need.
Scheduling & Availability
ComForCare offers flexible scheduling options to accommodate the varying needs of clients. Their services are available 24 hours a day, although the office is closed during evenings, weekends, and major holidays. This allows families to access support whenever necessary, although some clients have reported gaps in coverage during certain hours.
What Families Say
Feedback from families has been generally positive, highlighting the caring nature of the aides and the thoroughness of the nurses. One family expressed gratitude for the staff’s dedication, noting that their father feels valued and well cared for. However, there have been concerns regarding the reliability of aides during non-peak hours, suggesting room for improvement in staffing consistency.
Room for Improvement
Some clients have noted challenges with staffing, particularly with the engagement level of certain aides. Reports of aides being inattentive or unprofessional during shifts have been mentioned. Addressing these concerns could enhance the overall quality of care provided.
Summary
ComForCare Home Care in Rochester, New York, provides a range of personalized home care services aimed at supporting individuals in their daily activities. While many families appreciate the compassionate care from staff, there are noted inconsistencies in aide performance that the company may need to address. Overall, ComForCare strives to create a supportive environment for its clients, ensuring they receive the care and dignity they deserve.
