Overview
Coach Home Care, located in Colorado Springs, Colorado, provides home health care services to individuals in need of assistance. While some families have reported positive experiences with specific caregivers, there are notable concerns regarding the overall quality of care and staff professionalism.
Services & Support
The agency offers a range of in-home support services aimed at assisting clients with daily activities. However, multiple reviews indicate issues with the effectiveness of these services, particularly in cleaning and housekeeping tasks. Families have expressed dissatisfaction with caregivers not performing their duties adequately, such as failing to clean dishes properly or moving furniture for cleaning.
Care Approach & Staff
The quality of care provided by the staff appears to vary significantly. Some caregivers have been praised for their compassion and dedication, with clients noting that certain individuals go above and beyond in their support. However, there are serious concerns about the hiring practices of Coach Home Care, with reports of caregivers engaging in unprofessional behavior and potentially criminal activities. This has raised questions about the thoroughness of background checks conducted by the company.
Who They Serve
Coach Home Care serves individuals who require assistance with daily living activities, particularly those who may have mobility limitations or other health concerns. While some clients have had positive experiences, there are reports of clients feeling unsafe due to the behavior of certain caregivers.
What Families Say
Feedback from families is mixed. Some clients have expressed satisfaction with specific caregivers, highlighting their caring nature and reliability. Others have voiced serious concerns about the professionalism of the staff and the management’s responsiveness to issues. There are several accounts of caregivers not showing up for scheduled visits and a lack of communication from management regarding changes in care.
Room for Improvement
There are significant areas for improvement at Coach Home Care. Families have reported issues with staff professionalism and communication, as well as concerns about the adequacy of care provided. Some clients have expressed a desire for better management oversight and more reliable caregiver assignments.
Summary
In summary, Coach Home Care in Colorado Springs, Colorado, offers home health care services with a variable quality of care. While some caregivers are recognized for their excellent support, there are serious concerns regarding staff professionalism and management practices. Families considering this service should weigh the mixed reviews and consider the potential for inconsistent care.
