Overview
Central Florida Quality Care Services, Inc., located in Orlando, Florida, is a licensed home health agency that provides a range of services including skilled nursing, physical therapy, occupational therapy, and home health aide support. The agency aims to deliver compassionate care to elderly and disabled individuals in the comfort of their homes.
Services & Support
The agency offers a variety of services tailored to meet individual needs, including skilled nursing services and physical therapy. Families have appreciated the compassionate care provided by the nurses and therapists, noting that many staff members treat clients with dignity and kindness. However, there have been mixed experiences, particularly regarding service consistency and staff communication.
Care Approach & Staff
Central Florida Quality Care Services emphasizes a mission to provide quality, compassionate care with integrity and respect. While some families have praised specific staff members for their professionalism and kindness, others have reported issues with staff behavior and communication. There are concerns about the reliability of service, with some families experiencing no-shows or late arrivals from caregivers.
What Families Say
Feedback from families has varied significantly. Many express gratitude for the compassionate care provided by certain staff members, highlighting their professionalism and genuine concern for clients’ well-being. However, several reviews indicate significant dissatisfaction with the office’s customer service and billing practices, describing experiences of rudeness and lack of responsiveness. Some families have voiced serious concerns about the quality of care, citing instances where they felt their loved ones were not treated with the respect they deserved.
Room for Improvement
There are notable concerns regarding the agency’s communication and scheduling practices. Multiple families reported difficulties in reaching the office for billing inquiries or service-related questions, often encountering unhelpful responses. Additionally, issues with staff punctuality and adherence to scheduled visits have been highlighted, suggesting a need for improved management and communication protocols.
Summary
Central Florida Quality Care Services, Inc. offers essential home health services in Orlando, Florida, with a focus on compassionate care. While many families have had positive experiences with specific caregivers, there are significant concerns regarding the agency’s overall customer service and reliability. Families considering this provider may want to weigh these mixed reviews carefully.
