Overview
CenterWell Home Health, located in Columbia, Missouri, provides skilled nursing and therapy services to support individuals in managing chronic conditions or recovering from illness, injury, surgery, or hospitalization. Their approach emphasizes personalized care, with a focus on understanding each patient’s unique needs and goals to help them regain independence and confidence.
Services & Support
CenterWell offers a range of services, including nursing care, physical therapy, and occupational therapy. Families have noted that the physical therapists are particularly effective and encouraging, helping patients with exercises tailored to their needs. Some reviews highlight the importance of the staff’s communication, with many expressing appreciation for the clear explanations regarding therapy expectations and progress.
Care Approach & Staff
The staff at CenterWell is described as friendly, professional, and caring. Many families have praised the team’s ability to provide thoughtful and attentive care. However, there are mixed experiences regarding the nursing aspect, with some families feeling that the nursing care was insufficient, particularly in specialized areas such as ostomy care. Despite some concerns, numerous reviews commend the staff for their bedside manner and their responsiveness to patients’ needs.
Who They Serve
CenterWell serves a diverse clientele, including individuals recovering from surgery or managing chronic health conditions. The feedback indicates that their services are beneficial for those requiring physical rehabilitation and support in daily activities.
Room for Improvement
While many families have had positive experiences, there are notable concerns regarding the consistency of nursing care. Some reviews mention issues with staff being late or not showing up for scheduled appointments, which has caused frustration for patients and their families. Additionally, there are reports of inadequate support in specialized care areas, suggesting a need for improvement in staff training and responsiveness.
What Families Say
Families have shared a range of experiences with CenterWell. Positive feedback highlights the professionalism and kindness of the therapists and nurses, with many expressing gratitude for the support they received during challenging times. However, some families have reported dissatisfaction with the nursing services, particularly regarding the level of care provided and the responsiveness to specific medical needs.
Summary
CenterWell Home Health in Columbia, Missouri, offers a variety of home health services focused on personalized care and patient independence. While many families appreciate the friendly and professional staff, particularly in physical therapy, there are areas for improvement in nursing care and service consistency. Overall, the feedback reflects a commitment to helping patients achieve their recovery goals, though experiences may vary.
