Overview
CCOR, located in Rochester, New York, is a family-owned and operated Licensed Home Care Services Agency that provides a variety of services for older adults and individuals with disabilities. Established in 1997, CCOR aims to offer better home care solutions to individuals and families in need. Their services include companionship, personal care assistance, nursing services, and care management.
Services & Support
CCOR offers a range of services designed to help clients maintain their independence at home. These services include companionship, hands-on personal care, nursing services, and care management. The agency collaborates with various Medicaid programs and insurance companies, as well as offering private pay options. They also have bilingual staff available to assist Spanish-speaking clients.
Care Approach & Staff
The care teams at CCOR are described as compassionate and understanding by some employees, highlighting a positive work environment. However, multiple reviews indicate significant issues with management and staffing consistency. Clients have expressed concerns about the reliability of personal care aides (PCAs), with reports of staff not showing up for scheduled shifts and a lack of timely replacements.
Who They Serve
CCOR primarily serves older adults and individuals with disabilities who require assistance to remain in their homes. The agency aims to provide support that allows clients to live independently for as long as possible.
Room for Improvement
Several reviews raise concerns about the management practices at CCOR, particularly regarding staff retention and responsiveness to client needs. Issues such as high turnover rates among caregivers, lack of timely replacements for absent staff, and inadequate support from management have been frequently mentioned. Clients have noted that these factors contribute to a frustrating experience when seeking care.
What Families Say
Feedback from families varies widely. Some clients have reported negative experiences, citing unprofessional behavior from staff and inadequate support from management. For instance, one family described a distressing incident involving inappropriate behavior from a PCA, while others have expressed frustration over the lack of reliable care. Conversely, some staff members have praised the agency for its supportive atmosphere and commitment to care.
Summary
CCOR provides a range of home care services in Rochester, New York, aimed at supporting older adults and individuals with disabilities. While some staff members appreciate the work environment, numerous reviews highlight ongoing challenges with management and staff reliability. Families considering CCOR should weigh these factors carefully based on the varied experiences shared by clients and employees.
