Overview
Carter Healthcare, located in Oklahoma City, Oklahoma, provides a range of home health, hospice, and pharmacy services. The company focuses on delivering durable medical equipment, including CPAP and BiPap machines, to support patients with sleep issues. Their case management approach aims to ensure continuity of care and address the diverse needs of clients, whether for chronic illnesses, end-of-life care, or short-term rehabilitation.
Services & Support
Carter Healthcare offers a variety of services, including home health care, hospice care, and the provision of durable medical equipment. Their offerings specifically include CPAP and BiPap machines, which are essential for patients experiencing sleep-related issues. The company emphasizes a case management approach, which helps in coordinating care and maintaining a high standard of service for their clients.
Care Approach & Staff
The staff at Carter Healthcare is frequently described as friendly and professional. Many reviewers have noted their helpfulness and willingness to assist with inquiries regarding equipment and supplies. However, some experiences indicate that there may be challenges related to staff turnover and management, affecting the consistency of service delivery. While some clients reported positive interactions with staff members, others expressed frustration over communication issues and delays in receiving supplies.
Who They Serve
Carter Healthcare serves a diverse clientele, including patients requiring home health care, hospice services, and those needing durable medical equipment. They cater to individuals with chronic illnesses, those undergoing rehabilitation, and patients in need of end-of-life care.
What Families Say
Feedback from families is mixed. While some clients express gratitude for the compassionate care received, particularly highlighting individual staff members for their support, others have reported significant issues with billing and receiving the correct supplies. Some families have noted difficulties in contacting the company and have experienced delays in service, leading to frustration. Positive reviews often emphasize the caring nature of the team, while negative reviews point to management and operational challenges.
Room for Improvement
Several reviewers have mentioned a need for improvement in the areas of communication and billing practices. Issues such as incorrect supplies being sent, delays in service, and difficulties in reaching customer service have been highlighted. The company may benefit from addressing these operational challenges to enhance the overall patient experience.
Summary
Carter Healthcare offers essential home health and hospice services in Oklahoma City, Oklahoma, with a focus on durable medical equipment like CPAP machines. While many families appreciate the kindness and professionalism of the staff, there are notable concerns regarding communication and service consistency. Addressing these issues may improve the experience for future clients and ensure that patient needs are met effectively.
