Overview
CareGivers America, located in Clarks Summit, Pennsylvania, has been providing home health care services since 2002. The company aims to support individuals in remaining in their homes by offering a range of services, including personal care, home health nursing, therapy, and medical supplies. Despite its mission, feedback from clients and former employees suggests significant challenges in service delivery and management practices.
Services & Support
CareGivers America offers various services designed to meet the diverse needs of their clients. These include Caregiver and Homemaker services, Home Health Nursing, Therapy, and Medical Supplies. However, many families have expressed concerns regarding the reliability and professionalism of the caregivers provided, particularly when regular staff are unavailable. Instances of unqualified temporary caregivers and a lack of communication about substitutions have been noted.
Care Approach & Staff
The care approach at CareGivers America is intended to be comprehensive, addressing the varied needs of clients of and conditions. However, several reviews indicate that the quality of care can be inconsistent. While some caregivers are praised for their dedication and professionalism, many families report experiences with staff who are unprofessional in appearance and demeanor, which raises concerns about the overall care environment.
Who They Serve
CareGivers America serves a wide range of clients, including seniors and individuals with disabilities requiring personal care and support. Despite the intention to provide tailored services, families have reported issues with service reliability, such as missed appointments and inadequate communication regarding caregiver availability.
Scheduling & Availability
Families have raised concerns about the scheduling practices at CareGivers America. Reports indicate that clients often do not receive timely notifications when their regular caregiver is unavailable, leading to missed care opportunities. This lack of proactive communication has caused frustration among clients who rely on consistent support.
What Families Say
Feedback from families highlights a mix of experiences. While some caregivers have been described as excellent and compassionate, many clients report serious issues with the agency’s responsiveness and reliability. Complaints include delayed communication, unfulfilled appointments, and a perceived lack of management oversight regarding caregiver performance. The overall sentiment indicates a need for improvement in both the quality of care and the agency’s operational practices.
Room for Improvement
Many reviews point to significant areas for improvement at CareGivers America. Common themes include inconsistent caregiver quality, poor communication, and issues with employee treatment. Families have expressed dissatisfaction with the agency’s management of caregiver schedules and the overall professionalism of staff. Addressing these concerns could enhance the experience for both clients and employees.
Summary
CareGivers America in Clarks Summit, Pennsylvania, aims to provide comprehensive home care services. However, feedback suggests that the agency struggles with service reliability, effective communication, and maintaining a professional standard among caregivers. Families seeking care may want to consider these factors when evaluating their options.
