Overview
Care Well of Charlotte, located in Charlotte, North Carolina, is a family-owned home health agency that provides innovative waiver services. Founded in 1998 by Joseph and Barbara Caldwell, the agency is grounded in Christian principles and emphasizes respect for all individuals, believing that everyone deserves the opportunity for a better life. With over 50 years of combined industry experience, Care Well of Charlotte aims to create a family- and consumer-oriented environment for their clients.
Services & Support
Care Well of Charlotte offers a range of services designed to support individuals with disabilities. Their offerings include residential support, day support, supported employment, community networking, respite services, and community living and support. The agency is committed to ensuring that each consumer receives the best possible service, and they strive to create a welcoming atmosphere for both clients and their families.
Care Approach & Staff
The staff at Care Well of Charlotte are frequently described as caring and compassionate. Many families have expressed appreciation for the dedication shown by the staff, highlighting their commitment to providing high-quality care. The agency aims to treat clients like family, fostering a supportive environment that encourages personal growth and well-being.
Who They Serve
Care Well of Charlotte primarily serves individuals with disabilities, providing tailored support to meet their unique needs. The agency focuses on creating inclusive opportunities for their clients, ensuring that they receive the necessary assistance to lead fulfilling lives.
What Families Say
Feedback from families is mixed. Many families have praised Care Well of Charlotte for their caring approach and dedication to service. They often feel welcomed and appreciated as part of the Care Well community. However, there are concerns regarding communication and organization within the agency. Some families have reported issues with follow-through on promises and a lack of responsiveness from management. This has led to a feeling of frustration for some clients who expected a more reliable service experience.
Room for Improvement
While many families appreciate the compassionate care provided by Care Well of Charlotte, there are noted areas for improvement. Issues with organization and communication have been highlighted, with some clients expressing dissatisfaction with the responsiveness of management. Addressing these concerns may enhance the overall service experience for families.
Summary
Care Well of Charlotte is a family-oriented home health agency that offers a variety of services for individuals with disabilities. With a commitment to compassion and quality care, the agency has built a supportive community for its clients. However, some families have reported challenges with communication and service consistency that the agency may need to address to improve the overall experience for their clients and families.
