Overview
Care on Call Home Healthcare, located in Oakland Park, Florida, is a locally owned and operated agency that provides a range of in-home healthcare services. Established in 2008, the agency has garnered recognition for its commitment to quality care, including being named a Top Agency by HomeCare Elite, which reflects its superior clinical outcomes and patient satisfaction. Care on Call aims to support families by offering compassionate and professional care tailored to individual needs.
Services & Support
Care on Call Home Healthcare offers a comprehensive suite of in-home healthcare services that includes nursing services, home therapy, and custodial care. Their team consists of registered nurses and licensed practical nurses who are available 24/7 for admissions and urgent situations. Additionally, they provide physical, occupational, and speech therapy to help patients regain essential daily living skills. Certified nursing assistants and home health aides assist with daily living activities, ensuring that clients receive the support they need.
Care Approach & Staff
Families have noted the compassionate and attentive nature of the staff at Care on Call. Reviewers frequently mention the kindness and professionalism of the caregivers, highlighting their ability to communicate effectively and provide reassurance to both patients and family members. The agency emphasizes a team approach, with nurses and therapists working collaboratively to enhance the quality of life for their clients. The owner and management are described as personally involved and dedicated to ensuring high standards of care.
Who They Serve
Care on Call serves a diverse clientele, including elderly individuals and those requiring post-operative support. Families have expressed gratitude for the agency’s ability to provide care for loved ones with varying needs, including those with disabilities. The agency is particularly noted for its responsiveness and ability to coordinate care effectively, even in emergency situations.
Service Area
The agency operates throughout Broward County, Florida, providing services to families in various communities within the region.
Scheduling & Availability
Care on Call is noted for its responsiveness to scheduling needs, with many families appreciating the quick turnaround for care arrangements. They accommodate requests for both short-term and long-term care, offering flexibility to meet individual needs.
What Families Say
Overall, families have expressed high satisfaction with the services provided by Care on Call. Many reviewers commend the staff for their professionalism and compassion, with specific praise for the responsiveness of the office team. However, there are some mixed reviews regarding communication experiences, with a few families reporting dissatisfaction with interactions over the phone. Despite these concerns, the majority of feedback underscores the positive impact of the care received, particularly in challenging situations.
Room for Improvement
While many families have had positive experiences with Care on Call, there have been occasional reports of less favorable interactions, particularly regarding phone communication. Some families noted instances of rudeness or unhelpfulness from staff during initial inquiries. Addressing these concerns could enhance the overall experience for potential clients.
Summary
Care on Call Home Healthcare in Oakland Park, Florida, is dedicated to providing high-quality in-home healthcare services. With a compassionate and professional staff, they cater to a variety of needs, ensuring that families receive the support necessary for their loved ones. While most feedback is positive, there are areas for improvement in customer service communication. Overall, Care on Call is recognized for its commitment to quality care and responsiveness to client needs.