Overview
Care Must, located in San Jose, California, offers skilled home health and hospice care services. Their mission is to provide a person-centered approach to help seniors remain safe and comfortable in their homes. They focus on delivering compassionate care, including medical assistance, pain management, and emotional support for patients with terminal diagnoses.
Services & Support
Care Must provides a range of services, including home health care and hospice care. Their home health services aim to assist patients in achieving the highest level of independence in daily activities. Hospice services focus on offering emotional comfort and support to patients and their families during the end-of-life phase. Physical therapy is also part of their offerings, aimed at helping patients recover and regain mobility.
Care Approach & Staff
The staff at Care Must is described as caring and compassionate by several families. Many reviewers appreciated the professionalism and dedication of the nurses and therapists, noting that they went above and beyond to provide necessary care. However, some families reported experiences of disorganization and lack of follow-up, which raised concerns about the overall management of care.
Who They Serve
Care Must serves a variety of patients, including seniors who require assistance with daily activities and those needing hospice care. Families have utilized their services for loved ones recovering from surgeries and for end-of-life support.
What Families Say
Feedback from families is mixed. While some praised the nurses for their kindness and the significant impact they had on their loved ones’ recovery, others expressed frustration with communication and scheduling issues. Several families reported difficulties in receiving timely care, with instances of missed appointments and a lack of follow-up calls. Despite these challenges, some families highlighted specific staff members who provided exceptional care, noting their empathy and professionalism.
Room for Improvement
Several reviews indicated that communication and organization could be areas for improvement at Care Must. Families experienced delays in receiving care and reported a lack of timely updates regarding appointments and services. Some reviewers felt that the agency did not adequately address their concerns, leading to dissatisfaction with the overall care experience.
Summary
Care Must in San Jose, California, offers a variety of home health and hospice services aimed at providing compassionate care to patients and their families. While many families have had positive experiences with the nursing staff and the support provided, there are notable concerns regarding communication and organizational efficiency. Families considering Care Must may want to weigh these factors as they evaluate their options for home health care.
