Overview
Care Advantage Inc., located in Salem, Virginia, offers a range of in-home care services aimed at supporting individuals and families in need. The company emphasizes a tailored approach to care, providing assistance with daily activities such as shopping, cooking, cleaning, dressing, and bathing. Despite its commitment to personalized service, reviews indicate significant challenges in the execution of care.
Services & Support
Care Advantage Inc. provides various services designed to meet the needs of clients, including companionship and assistance with daily living activities. The company claims to have licensed professionals and registered nurses available to help clients. However, feedback from clients suggests that there are frequent issues with staff availability and communication.
Care Approach & Staff
While some reviews commend the nursing staff for their compassion and dedication, there are numerous reports of inadequate communication and reliability from the company itself. Instances of caregivers not showing up as scheduled, or failing to notify families about changes, have been noted. This inconsistency raises concerns about the level of care provided.
Who They Serve
Care Advantage Inc. serves a diverse clientele, including individuals with conditions such as dementia and those requiring critical care. Families have expressed frustration over the lack of trained staff who are knowledgeable about specific care needs, particularly for clients with complex medical conditions.
Service Area
The company operates in Salem and the surrounding areas, including Roanoke and the Blue Ridge Mountains. They aim to provide in-home care services to residents in these regions, leveraging their experience in the local community.
What Families Say
Feedback from families is mixed, with some praising the responsiveness and compassion of individual caregivers. For instance, one family highlighted the positive impact of a caregiver who advocated for their mother’s needs during a hospital stay. Conversely, many families reported experiences of neglect, with multiple instances of caregivers not showing up or providing inadequate care. This has led to strong dissatisfaction among clients, with some advising others to avoid the company altogether.
Room for Improvement
A recurring theme in reviews is the inconsistency in service delivery and communication. Families have expressed concerns about the company’s management and overall organization, which has led to feelings of neglect and frustration. Improving staff training and communication protocols could enhance the overall experience for clients and their families.
Summary
Care Advantage Inc. in Salem, Virginia, offers a variety of in-home care services tailored to individual needs. While some caregivers receive positive feedback for their compassionate care, many families have expressed concerns about the company’s reliability and communication. Addressing these issues may be crucial for improving client satisfaction and trust in the services provided.
