Overview
Caprock Home Health Services, located in Lubbock, Texas, has been a family-owned and operated agency for over 30 years. They provide a variety of in-home health care services aimed at supporting patients’ independence in the comfort of their own homes. Their team includes certified nurses and physical therapists, and they serve multiple locations across Texas.
Services & Support
Caprock Home Health Services offers a broad range of home health care and personal care services. Their goal is to deliver quality care tailored to each patient’s needs, whether it involves assistance with daily activities or specialized medical support.
Care Approach & Staff
The agency emphasizes a commitment to patient independence and aims to provide well-trained caregivers. Many families have reported positive experiences with the caregivers sent to them, noting that these staff members often go the extra mile. However, there have also been concerns regarding the professionalism and reliability of some caregivers, with reports of inadequate communication and staffing issues.
Who They Serve
Caprock Home Health Services caters to a diverse clientele, including seniors and individuals recovering from surgery. Families have expressed appreciation for the care provided to their loved ones, especially for those living alone or facing significant health challenges.
Service Area
In addition to Lubbock, Caprock Home Health Services operates in various cities across Texas, including Abilene, Amarillo, El Paso, Lamesa, Odessa, Plainview, Plano, San Angelo, San Antonio, Uvalde, and Wichita Falls.
Scheduling & Availability
Some families have noted difficulties with scheduling and staffing, indicating that there can be delays in finding caregivers. This has led to instances where patients were left without care, highlighting a need for improved communication regarding caregiver availability.
What Families Say
Feedback from families varies widely. While some have praised the agency for its caring and friendly staff, others have raised serious concerns about communication and the reliability of caregiver services. Instances of caregivers being late or unprofessional have been reported, contributing to a mixed reputation.
Room for Improvement
Several reviews indicate a need for improvement in communication and staffing reliability. Families have expressed frustration over not receiving timely updates about caregiver availability and have experienced gaps in care for their loved ones.
Summary
Caprock Home Health Services has a long-standing history in providing home health care in Texas, with a focus on patient independence. While many families appreciate the care provided by their staff, there are notable concerns regarding communication and staffing that potential clients may wish to consider.
