Overview
Burd Home Health, located in Rochester, New York, is dedicated to empowering families and individuals to live independently by offering a unique program that allows family members to serve as paid caregivers. This home health care agency specializes in the Consumer Directed Personal Assistance Program (CDPAP), enabling Medicaid-eligible individuals to receive personalized care from trusted family or friends in the comfort of their homes.
Services & Support
Burd Home Health provides a range of self-directed home care services through the CDPAP. This program gives recipients the flexibility to hire and manage their caregivers, which can include family members or friends. The agency facilitates the process by partnering with Public Partnerships LLC (PPL), ensuring that clients receive the necessary support and guidance throughout their care journey. Families appreciate the responsiveness and professionalism of the staff, who are noted for their understanding and willingness to help with any questions or concerns.
Care Approach & Staff
Clients have highlighted the compassionate and professional nature of the staff at Burd Home Health. Relationship managers are often described as knowledgeable and attentive, ensuring that families feel supported and informed throughout their experience. The staff’s ability to communicate effectively and address concerns promptly has been a significant factor in the satisfaction of families using their services.
Who They Serve
Burd Home Health primarily serves Medicaid-eligible individuals who wish to receive care from caregivers they trust, such as family members or friends. This approach allows clients to maintain a sense of independence while ensuring they receive the necessary support for their daily activities.
Service Area
Burd Home Health operates in Rochester, New York, providing services across the region to families seeking personalized home care solutions.
Scheduling & Availability
Families have noted the flexibility in scheduling offered by Burd Home Health, allowing them to adapt care hours to fit their needs. This flexibility is particularly appreciated by those managing multiple responsibilities, as it enables them to coordinate care around their family’s schedule.
What Families Say
Feedback from families using Burd Home Health services has been largely positive. Many clients express gratitude for the understanding and support provided by the staff. They appreciate the ease of communication and the prompt responses to inquiries. However, some families have raised concerns about recent changes to the communication system, noting that the previous personal touch has been replaced by a more automated process, which has made it more challenging to reach someone familiar.
Room for Improvement
Some families have expressed dissatisfaction with the current automated phone system, indicating that it can be frustrating to navigate and may lead to delays in reaching a representative. This change has been noted as a shift from the previously more personal service model.
Summary
Burd Home Health in Rochester, New York, offers a supportive and flexible home care solution through the CDPAP program, allowing clients to hire caregivers they trust. While families commend the staff for their professionalism and responsiveness, there are concerns regarding recent changes to the communication process that have impacted the personal connection previously enjoyed. Overall, Burd Home Health remains a valued resource for families seeking personalized care for their loved ones.
