Overview
Better Care Home Health Services, located in Philadelphia, Pennsylvania, is a family-owned agency dedicated to providing comprehensive home health care. They aim to positively impact the lives of their clients by offering a range of services tailored to individual needs.
Services & Support
Better Care Home Health Services specializes in various areas including 24-Hour Home Care, Alzheimer’s and Dementia Care, Companion Care, Personal Care, and Senior Care. They also offer Respite Care, providing families with the necessary support to take breaks while ensuring their loved ones receive attentive care. Their services are designed to help clients maintain their independence and quality of life in the comfort of their own homes.
Care Approach & Staff
The agency emphasizes a compassionate and patient-centered approach to care. Staff members are frequently described as friendly, knowledgeable, and dedicated to their roles. Many caregivers express a strong sense of purpose and fulfillment in their work, highlighting the supportive environment fostered by the agency. However, some feedback indicates that communication, particularly from administrative staff to families, could be improved.
Who They Serve
Better Care Home Health Services caters to a diverse clientele, including seniors and individuals with special needs. They have experience working with clients diagnosed with conditions such as Cerebral Palsy and Spastic Quadriplegia, providing tailored support to meet specific health and personal care requirements.
Service Area
The agency serves a broad area, including Philadelphia and surrounding regions such as Germantown, Glenside, Elkins Park, Bryn Mawr, Roxborough, and Upper Darby, as well as all of Delaware, Bucks, and Montgomery Counties.
What Families Say
Families generally express satisfaction with the care provided by Better Care Home Health Services. Many appreciate the dedication and responsiveness of the staff, particularly highlighting the patience and sincerity of caregivers. However, there are concerns regarding administrative communication and adherence to medical directives, indicating a need for improvement in these areas.
Room for Improvement
Some families have noted issues with communication from the front office, suggesting that it does not always meet their expectations. Additionally, there are concerns about following medical directives, which could impact the overall experience for clients and their families.
Summary
Better Care Home Health Services in Philadelphia, Pennsylvania, is committed to delivering compassionate and personalized home health care. While the agency is praised for its dedicated staff and wide range of services, there are areas for improvement in administrative communication. Overall, they strive to provide quality care to enhance the lives of their clients and their families.
