Overview
Best Home Care, Inc., located in Newark, New Jersey, is a home care provider and staffing agency focused on delivering quality home care services. The agency emphasizes the importance of trust and aims to provide professional, gentle, and caring support to families seeking assistance for their loved ones. They believe in the significance of actions over words, ensuring that their caregivers are carefully screened to maintain high standards of care.
Services & Support
Best Home Care offers a range of home health services, including personal care assistance (PCA) and home health aide services. The agency is dedicated to providing support and guidance to families during challenging times, helping them navigate the complexities of caregiving. Families have noted the agency’s commitment to matching the right caregiver with their specific needs, which can be crucial for ensuring quality care.
Care Approach & Staff
The staff at Best Home Care is described as caring, supportive, and well-trained. Families have expressed gratitude for the professionalism and dedication of the caregivers, highlighting their responsibility and knowledge in providing care. However, there have been concerns regarding the reliability of service and communication barriers due to some aides’ limited English proficiency.
Who They Serve
Best Home Care primarily serves families in need of home health assistance for their loved ones. Many reviewers have shared positive experiences regarding the care provided to elderly family members, particularly noting the agency’s effectiveness in delivering quality support.
What Families Say
Feedback about Best Home Care is mixed. Several families commend the agency for its supportive staff and quality service, with one care manager describing their experience as “smooth sailing.” However, there are also critical reviews regarding the reliability of the service and issues with caregiver communication, with some families expressing dissatisfaction about frequent changes in aides without proper notification.
Room for Improvement
Concerns have been raised about the reliability of service and the communication skills of some caregivers, which may affect the quality of care. Families have noted that frequent changes in assigned aides can lead to confusion and dissatisfaction.
Summary
Best Home Care, Inc. in Newark, New Jersey, aims to provide compassionate home care services tailored to the needs of families. While many families appreciate the quality of care and support from the staff, there are notable concerns regarding service reliability and communication barriers. Families considering this agency may want to weigh both the positive experiences and the areas needing improvement.
