Overview
Aveanna Home Health, located in Fayetteville, North Carolina, is dedicated to providing home healthcare services aimed at improving the lives of patients. Their approach includes sending a team of care professionals, such as nurses, therapists, and aides, directly to clients’ homes. This team collaborates with physicians to develop personalized care plans that help patients recover and maintain independence.
Services & Support
Aveanna Home Health offers a range of services designed to meet the needs of both adults and children. Their offerings include home health care, hospice care, and private duty nursing. The goal of these services is to assist clients in recovering after hospitalization or surgery, managing chronic illnesses, and ensuring proper medication management. The care provided is intended to help clients live as fully as possible in the comfort of their own homes.
Care Approach & Staff
The staff at Aveanna Home Health is focused on delivering personalized care tailored to each patient’s needs. They work closely with clients and their families to educate them about their care and ensure they understand their treatment plans. The emphasis is on clinical excellence and a commitment to service, which is central to their care philosophy.
What Families Say
Some families have noted issues with communication, particularly regarding phone etiquette. There were concerns about the way calls were answered, with staff not identifying themselves or the business, leading to confusion for callers. This feedback highlights a potential area for improvement in client interactions.
Room for Improvement
A common theme in reviews indicates that the phone answering process could be more organized. Families expressed that clearer communication when answering calls would enhance their experience and provide a better impression of the business’s overall organization.
Summary
Aveanna Home Health in Fayetteville, North Carolina, provides comprehensive home healthcare services with a focus on personalized care. While they offer a wide range of services aimed at improving patient independence and recovery, feedback suggests that enhancing communication practices, particularly over the phone, could improve the overall client experience.
