Overview
Auspice In Home Care & Transportation, located in Fresno, California, is a home care agency dedicated to providing compassionate in-home care and transportation services for seniors. The agency aims to enhance clients’ independence and quality of life while ensuring their safety and well-being. As the demand for experienced in-home care grows, Auspice offers a range of services designed to meet the needs of seniors who wish to remain in their homes.
Services & Support
Auspice provides various services, including transportation for medical appointments, errands, and assistance with daily activities. Their transportation services cater specifically to individuals with mobility challenges, such as those using wheelchairs. In addition to transportation, Auspice offers incontinence care, end-of-life care, and hospice support. The agency emphasizes quality and cost-effective care, with 24/7 on-call staffing available for urgent needs.
Care Approach & Staff
The staff at Auspice is described as compassionate and accommodating, often going the extra mile to ensure clients feel valued and cared for. Many families have noted the professionalism of the drivers and caregivers, highlighting their ability to handle special requests and accommodate last-minute changes. However, some reviews indicate that there are issues with communication and responsiveness, particularly regarding scheduling and follow-up calls.
Who They Serve
Auspice primarily serves seniors and individuals with mobility challenges, including those in wheelchairs. Their services are tailored to meet the unique needs of each client, ensuring they receive the necessary support to maintain their independence and well-being.
Service Area
The agency operates in Fresno and Clovis, California, providing local transportation and in-home care services to the surrounding communities.
Scheduling & Availability
While Auspice offers 24/7 on-call staffing, some families have expressed concerns about the reliability of their scheduling and communication. Instances of unanswered calls and delays in pick-up have been reported, indicating a need for improvement in their response times.
What Families Say
Families have shared mixed experiences with Auspice. Many commend the staff for their kindness and the quality of care provided, with specific praise for the drivers and caregivers. However, several reviews highlight significant frustrations with communication, including unanswered calls and delays in transportation services. Some families have expressed serious concerns about their loved ones being left waiting for extended periods.
Room for Improvement
Auspice may benefit from enhancing their communication practices and ensuring that staff is available to respond to client inquiries promptly. Several reviews pointed out issues with unresponsive phone lines and delays in service, which have caused distress for families relying on timely transportation for their loved ones.
Summary
Auspice In Home Care & Transportation offers a range of services focused on supporting seniors and individuals with mobility challenges in Fresno, California. While many families appreciate the compassionate care and professionalism of the staff, there are notable concerns regarding communication and scheduling reliability. Addressing these issues could enhance the overall experience for clients and their families.
