Overview
At Home Support Senior Care, located in San Bruno, California, is a family-owned non-medical senior home care staffing agency established in 2011. The agency is licensed, insured, and bonded, and has received an A+ rating from the Better Business Bureau. At Home Support Senior Care is dedicated to serving families and their elderly loved ones in the Bay Area, while also providing career opportunities to a network of home care aides.
Services & Support
At Home Support Senior Care offers a range of non-medical home care services, including assistance for seniors, individuals with disabilities, and those in hospice care. Their services are designed to bring comfort to clients’ homes and include personalized care plans tailored to meet individual needs. Caregivers are trained to provide compassionate support and are selected through a rigorous screening process to ensure their competence and dedication.
Care Approach & Staff
The agency emphasizes a Philosophy of C.A.R.E., which focuses on kindness, sincerity, and personalized care. Caregivers are described as compassionate and professional, often forming strong bonds with clients. Families have noted the staff’s responsiveness and attentiveness, with many expressing gratitude for the level of care provided during challenging times.
Who They Serve
At Home Support Senior Care primarily serves elderly individuals, those with disabilities, and patients in hospice care. Families have shared positive experiences regarding the care provided for loved ones with special needs, such as those with cognitive challenges or chronic health conditions.
Service Area
The agency serves various locations in the San Francisco Bay Area, including counties such as Marin, San Francisco, San Mateo, Santa Cruz, Santa Clara, Alameda, Contra Costa, Solano, and Napa.
Scheduling & Availability
While many families have praised the agency for its quick response times and ability to provide caregivers on short notice, some reviews indicated challenges with caregiver availability in certain areas. Families have expressed concerns about sporadic coverage when caregivers were unable to fulfill their shifts.
What Families Say
Families have shared overwhelmingly positive feedback about At Home Support Senior Care. Many clients appreciate the friendly and reliable nature of the caregivers, as well as the professional and supportive management team. Specific caregivers have been highlighted for their kindness and attentiveness, making a significant difference in the lives of those receiving care. However, some families have noted issues with staffing consistency in specific regions, which could impact care availability.
Room for Improvement
A few families reported difficulties with caregiver availability, particularly in certain areas, leading to gaps in service. This has been a concern for some clients who experienced days without a caregiver when needed. Addressing these staffing challenges could enhance overall client satisfaction.
Summary
At Home Support Senior Care in San Bruno, California, is recognized for its compassionate and skilled caregivers who provide essential support to families during challenging times. With a focus on personalized care and a commitment to client needs, the agency has garnered positive feedback from many families. While there are some concerns regarding staffing consistency in specific areas, the overall sentiment reflects a high level of trust and appreciation for the services provided.
