Overview
At Ease Home Care, located in Eugene, Oregon, is dedicated to providing personal in-home care services aimed at helping clients maintain a healthy and independent lifestyle. The company emphasizes the dignity and worth of both clients and caregivers, striving to meet high standards in personal care and daily living assistance.
Services & Support
At Ease Home Care offers a range of services designed for seniors and individuals with disabilities. These services include personal care and daily living assistance, although the effectiveness and reliability of these services have been a point of concern for some families.
Care Approach & Staff
The care approach at At Ease Home Care is intended to focus on the individual needs of clients. However, feedback from families indicates that there have been significant issues with caregiver reliability and professionalism. Some clients reported that caregivers did not follow care plans effectively and exhibited unprofessional behavior, which led to dissatisfaction with the overall care provided. The company has been noted to struggle with training and retaining qualified staff, which may contribute to the variability in care quality.
Who They Serve
At Ease Home Care primarily serves seniors and individuals with disabilities in the Eugene area, as well as surrounding communities. Families seeking care for loved ones have reported mixed experiences, with some expressing frustration over the lack of consistent caregiver assignments and the quality of care received.
Service Area
The agency provides services in Eugene, Springfield, and Roseburg, covering Lane and Douglas Counties in Oregon.
What Families Say
Reviews from families highlight a range of experiences. Some families appreciate the friendly office staff and the initial responsiveness of the agency. However, numerous reviews express dissatisfaction with the quality of care, citing issues such as unprofessional behavior from caregivers, lack of proper training, and poor communication from the office staff. There are reports of caregivers failing to follow care plans and being unprepared for their responsibilities, which has led to significant concern among families about the level of care provided.
Room for Improvement
Several reviews indicate a need for improvement in caregiver training and reliability. Families have expressed frustration over the frequent changes in caregivers and the lack of consistent, quality care. There are also concerns regarding communication within the agency, as some families felt their feedback was not adequately addressed or taken seriously.
Summary
At Ease Home Care in Eugene, Oregon, aims to provide quality in-home care services but faces challenges related to caregiver professionalism and training. While some families report positive experiences, many others express significant concerns regarding the reliability and quality of care, indicating a need for the agency to enhance its training and communication processes to better serve its clients.
