Overview
Aster Home Health Services, LLC, located in Chicago, Illinois, provides a wide range of skilled home health care services to patients in the area. The agency is Medicare certified and focuses on delivering personalized care tailored to each individual’s medical needs. Their mission is to help patients achieve and maintain the highest possible level of health, independence, and safety within the comfort of their homes.
Services & Support
Aster Home Health Services offers various skilled services, including nursing, physical therapy, occupational therapy, and speech therapy. Their staff collaborates closely with patients’ primary care physicians to develop customized care plans that address specific health challenges and recovery goals. Many families have reported positive experiences with the therapy services, noting significant improvements in their loved ones’ conditions.
Care Approach & Staff
The staff at Aster Home Health Services is frequently described as compassionate and dedicated. Families have highlighted the professionalism and thoroughness of the nurses and therapists, who are committed to providing meaningful care. For instance, one family shared that their mother’s physical therapist was not only punctual but also had a natural ability to motivate and encourage her to improve her mobility despite her limitations.
Who They Serve
Aster Home Health Services caters to a diverse range of patients, including the elderly and those recovering from injuries or surgeries. Several reviews mention the agency’s effectiveness in managing complex health issues, such as severe pain and recovery from fractures. The bilingual capabilities of some staff members also facilitate better communication for patients who speak Spanish.
What Families Say
Overall, families have expressed satisfaction with the care provided by Aster Home Health Services. Many commend the staff for their kindness and professionalism, noting that they have made significant positive impacts on their loved ones’ health. However, there are also concerns raised by some families regarding communication and coordination of care, particularly in instances where critical health information was not adequately shared.
Room for Improvement
While many families have had positive experiences, there are reports of unprofessional conduct and inadequate care in certain situations. Specific concerns include issues with communication about patient discharge and difficulties in managing wound care supplies. These incidents highlight the need for improved coordination and responsiveness from the agency.
Summary
Aster Home Health Services, LLC is a Medicare-certified agency in Chicago, Illinois, dedicated to providing high-quality home health care. Families appreciate the compassionate and skilled staff, particularly in therapy services, which have led to positive health outcomes for many patients. However, some families have noted areas for improvement, particularly in communication and care coordination. Overall, Aster Home Health Services strives to meet the diverse needs of their patients while working closely with their healthcare providers.
