Overview
Assisting Hands-Serving Boise, located in Boise, Idaho, is dedicated to providing personalized non-medical care to clients of all ages. Their mission focuses on enabling individuals to live safely and comfortably in their own homes, offering a range of services designed to meet various needs.
Services & Support
Assisting Hands offers a variety of in-home care services, including support for Alzheimer’s, dementia, and Parkinson’s patients, as well as transitional care for individuals recovering from surgery. They also provide hospice support, ensuring dignity and comfort for clients as their conditions decline. Their team is trained to coordinate care with healthcare professionals and family members, enhancing the overall support for clients.
Care Approach & Staff
The caregivers at Assisting Hands are frequently described as compassionate and patient, contributing to a caring environment for clients. Reviews highlight the kindness and helpfulness of the staff, which is essential in providing support during challenging times. However, some clients have expressed concerns regarding communication and responsiveness from the office staff, indicating a need for improvement in this area.
Who They Serve
Assisting Hands serves clients of all ages, including veterans and those requiring specialized care for conditions such as Alzheimer’s and Parkinson’s diseases. They aim to support individuals and families by providing tailored care that allows clients to remain in the comfort of their homes.
What Families Say
Families commend the organization for its responsiveness and the quality of care provided by the caregivers. Many appreciate the personal touch and the effort the staff makes to communicate effectively. However, some reviews noted challenges with scheduling and communication from the office, suggesting that improvements are needed in these areas to enhance client satisfaction.
Room for Improvement
Several clients have reported issues with communication and scheduling, indicating that the agency could enhance its responsiveness and organization. Some have expressed frustration about delays in finding replacement caregivers and a perceived lack of prioritization for certain clients. Addressing these concerns may improve the overall experience for families relying on their services.
Summary
Assisting Hands-Serving Boise provides a range of personalized in-home care services aimed at supporting clients and their families. While many families appreciate the compassionate care from the staff, there are areas for improvement in communication and scheduling that could enhance the overall service experience.
