Overview
Around the Clock, located in Bakersfield, California, is a full-service home care agency dedicated to providing a range of services for patients and caregivers. Their offerings include skilled nursing, rehabilitation therapy, companion care, and caregiver training, with a focus on meeting the diverse needs of clients across all stages of life. The agency emphasizes accessibility, ensuring that care can begin within 24-48 hours after an initial consultation.
Services & Support
Around the Clock offers a variety of services designed to support patients in their homes. These include skilled nursing for wound care, rehabilitation therapy, and companion care. The agency also provides representative payee services, which can assist families in managing finances related to care. Many families have appreciated the compassionate and professional approach of the staff, who are noted for their ability to create a comfortable environment during treatment.
Care Approach & Staff
The staff at Around the Clock is described as compassionate and knowledgeable, with many clients expressing gratitude for the care received. Nurses and therapists are frequently commended for their professionalism and dedication, often going above and beyond to ensure that patients feel supported during their recovery. However, there have been concerns regarding scheduling and communication, with some families reporting issues with timely visits and follow-up.
Who They Serve
Around the Clock caters to a diverse clientele, including seniors and individuals recovering from surgery or managing chronic health conditions. The agency is equipped to provide care for various needs, including wound care and rehabilitation, making it suitable for patients at different stages of health.
Scheduling & Availability
While Around the Clock aims to provide timely care, some families have encountered challenges with scheduling. Reports indicate that nurses may prioritize their availability over patient needs, leading to potential delays in treatment. Clients have noted that communication regarding visit times could be improved, as unexpected changes can disrupt patient routines.
What Families Say
Reviews of Around the Clock highlight a mix of experiences. Many families express satisfaction with the compassionate care provided by the nursing and therapy staff, stating that they felt supported and well cared for during recovery. However, there are also concerns regarding the professionalism of office staff and scheduling issues, with some clients feeling that their needs were not adequately addressed. Overall, the agency receives praise for its commitment to patient care, despite some operational challenges.
Room for Improvement
Several reviews point to areas where Around the Clock could enhance its services. Issues such as communication with office staff, scheduling conflicts, and the handling of unexpected changes in care have been noted. Families have suggested that improved management practices could lead to a more seamless care experience.
Summary
Around the Clock in Bakersfield, California, offers a comprehensive range of home care services that are generally well-received by clients for their compassionate approach. While many families appreciate the dedication of the nursing and therapy staff, there are notable concerns regarding scheduling and communication that the agency may need to address to improve overall client satisfaction.
