Overview
An Answer to Care, located in Port St. Lucie, Florida, is a home health care provider that focuses on delivering quality care for individuals in their own homes. With a commitment to understanding the aging process and the needs of families, they aim to connect clients with care providers who meet both physical and social needs. Their services encompass a range of home care options, including personal care, transportation, and companionship.
Services & Support
An Answer to Care offers various services designed to assist individuals in maintaining their independence at home. Their offerings include personal care, homemaking, transportation, and support for specific conditions such as Alzheimer’s and Parkinson’s. Families have noted the helpfulness of the staff in addressing their loved ones’ needs, particularly regarding transportation services.
Care Approach & Staff
The staff at An Answer to Care is described as friendly, knowledgeable, and caring. Many families appreciate the warmth and professionalism of the team, which often feels like having extended family involved in their loved ones’ care. However, there have been mixed reviews regarding communication and responsiveness, particularly in scheduling and transportation services.
Who They Serve
An Answer to Care serves a diverse clientele, including seniors and individuals with specific health needs. Families have expressed gratitude for the assistance provided in getting to medical appointments and other essential activities. The agency aims to accommodate clients’ varying requirements to ensure a comfortable and supportive environment.
Service Area
The agency operates primarily in Port St. Lucie and the surrounding areas, including St. Lucie County, Fort Pierce, and other locations within the Treasure Coast region.
Scheduling & Availability
While many families have praised the promptness of the service, there have been reports of issues with scheduling and communication. Some clients experienced challenges with last-minute cancellations and lack of notification regarding transportation services. This inconsistency has led to frustrations among families relying on timely care.
Insurance & Billing
Information regarding insurance and billing practices was not detailed in the provided text. Some families have expressed concerns about communication with the office staff, which may impact their overall experience with billing and service arrangements.
Accessibility & Languages
The agency provides services tailored to clients with varying needs, including those with mobility challenges. However, specific information about language accessibility was not mentioned in the reviews.
What Families Say
Families have shared mixed experiences with An Answer to Care. Many appreciate the compassionate care and support provided by the staff, highlighting the positive interactions and reliability of the drivers. However, concerns about safety and communication have been raised, particularly regarding transportation services. Some families noted incidents involving unsafe driving practices, which have caused alarm and raised questions about the company’s commitment to safety.
Room for Improvement
Several reviews indicate that there are areas for improvement at An Answer to Care, particularly in communication and scheduling. Families have reported instances of unprofessional interactions with office staff, as well as issues with timely notifications regarding services. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
An Answer to Care provides a range of home health care services in Port St. Lucie, Florida, with a focus on meeting the unique needs of their clients. While many families commend the caring nature of the staff and the support offered, there are notable concerns regarding communication, scheduling, and safety. Families considering this agency may want to weigh the positive feedback against the reported challenges to make an informed decision.
