Overview
American In-Home Care – Jacksonville, located in Jacksonville, Florida, offers a range of home health care and nursing services throughout Duval, St John, Clay, Baker, Nassau, and Putnam Counties. With a commitment to providing compassionate care, they have been serving Florida’s seniors since 1992. Their services include personal care, Alzheimer’s and dementia care, post-operative care, companion care, and skilled nursing services.
Services & Support
American In-Home Care provides various support options tailored to the needs of their clients. Their caregivers include home health aides, companions, certified nursing assistants, registered nurses, and licensed practical nurses. They offer flexible scheduling options, including hourly, daily, weekly, 24-hour, and live-in care. Families can expect a free in-home consultation to discuss their specific care needs.
Care Approach & Staff
The organization emphasizes a compassionate approach to caregiving, with a team of dedicated professionals who prioritize the well-being of their clients. Reviews highlight the professionalism and kindness of their staff, particularly noting the positive impact of the Client Care Liaisons and Care Coordinators in understanding and addressing care needs. Many families have expressed appreciation for the support they receive from the team, which includes individuals who have been with the company for many years.
Who They Serve
American In-Home Care serves a diverse range of clients, including seniors requiring assistance due to health conditions such as advanced dementia or recovery from surgery. Families have noted the importance of having reliable and compassionate caregivers, particularly in challenging times when additional support is crucial.
What Families Say
Many families have shared positive experiences with American In-Home Care. They appreciate the professionalism and compassion shown by caregivers, with particular praise for the responsiveness and dedication of the staff. Some families noted that their caregivers quickly became like family members, providing not only care but also companionship during difficult times. However, there were mentions of variability in caregiver professionalism, suggesting that continued training could enhance service quality.
Room for Improvement
While many reviews are positive, some families expressed concerns regarding the professionalism of certain caregivers, indicating that not all staff consistently met their expectations for thoroughness and motivation. Additionally, there were comments about potential hidden fees, which families were advised to be aware of before committing to services.
Summary
American In-Home Care – Jacksonville is dedicated to providing compassionate and professional home health care services. With a focus on meeting the diverse needs of their clients, they have built a reputation for quality care among families in the Jacksonville area. While the majority of feedback is positive, there are areas for improvement, particularly in staff training and transparency regarding billing practices.
