Overview
American HomePatient, located in Louisville, Kentucky, is a provider of home health care services that focuses on managing chronic respiratory conditions and offering durable medical equipment to support patient mobility at home. They aim to customize therapy programs to meet individual needs and prescriptions.
Services & Support
American HomePatient offers a range of services designed to assist patients with chronic respiratory issues and provide necessary medical equipment. This includes support for caregivers managing nutrition for tube-fed patients. However, feedback from families indicates issues with the timeliness and effectiveness of their services, particularly in the areas of equipment delivery and customer support.
Care Approach & Staff
The care approach at American HomePatient emphasizes the customization of therapy programs. However, multiple reviews highlight a lack of responsiveness from staff, especially in coordinating appointments and fulfilling orders. Families have expressed frustration over the communication process, noting that they often have to repeatedly follow up to receive necessary equipment or information.
What Families Say
Family feedback has been largely negative, with many expressing dissatisfaction with the overall customer service experience. Common concerns include delays in receiving equipment, difficulty in reaching local offices, and a perceived lack of accountability from the staff. Some families reported that their orders were not processed in a timely manner, leading to expired prescriptions and additional medical visits.
Room for Improvement
Families have pointed out significant areas for improvement, particularly in customer service and communication. Many noted that the billing department was slow and often inaccurate, leading to confusion and frustration. Additionally, families have expressed a desire for better coordination between the national customer service team and local offices to ensure timely responses to their needs.
Summary
In summary, American HomePatient in Louisville, Kentucky, provides services aimed at managing chronic respiratory conditions and offering durable medical equipment. However, families have reported considerable challenges with customer service, communication, and timely delivery of services. These issues have led to a lack of trust and satisfaction among those seeking reliable home health care support.
