Overview
American HomePatient, located in Hastings, Nebraska, is dedicated to providing expert customer service and clinical support to patients managing chronic illnesses. The organization specializes in respiratory and oxygen care, offering a wide range of durable medical equipment to help patients maintain their health and safety at home.
Services & Support
American HomePatient provides customized therapy programs tailored to individual needs and prescriptions. Their services include 24/7 support, in-home instruction, and setup for various medical equipment. They focus on helping patients manage chronic respiratory conditions and ensure that caregivers receive the necessary support to provide proper nutrition for tube-fed patients.
Care Approach & Staff
The staff at American HomePatient are frequently described as compassionate and dedicated to meeting the needs of their patients. Many families have noted that the team goes above and beyond to ensure that patients receive the necessary equipment and support, particularly during transitions from hospital to home. This commitment to customer service has been highlighted in multiple reviews.
Who They Serve
American HomePatient serves a diverse range of clients, including individuals recovering from hospital stays and those with chronic respiratory conditions. Families have shared positive experiences regarding the support provided to their loved ones, emphasizing the importance of timely assistance and clear communication.
Service Area
The primary service area for American HomePatient is Hastings, Nebraska, where they provide local support and resources to patients and their families.
Scheduling & Availability
The organization offers flexible scheduling options, including after-hours support, to accommodate the needs of patients and their families. This responsiveness has been appreciated by many who have relied on their services during critical times.
Insurance & Billing
While many customers have praised the service quality, some have expressed concerns regarding billing practices. Issues with insurance processing and itemized billing have been noted, indicating a need for improvement in this area.
What Families Say
Reviews reflect a mix of experiences with American HomePatient. Many families commend the staff for their kindness and willingness to assist, particularly during difficult transitions. However, there are also reports of frustration regarding billing issues and customer service experiences that have been described as unhelpful or rude by some individuals.
Room for Improvement
Several reviews indicate that there are challenges with the billing department, including issues with insurance claims and a lack of clarity in billing statements. Addressing these concerns could enhance the overall experience for families relying on their services.
Summary
American HomePatient in Hastings, Nebraska, is committed to providing quality care and support for patients with chronic respiratory conditions. While many families appreciate the compassionate staff and the comprehensive services offered, there are notable concerns regarding billing practices that the organization may need to address. Overall, American HomePatient aims to assist patients in maintaining their health and independence at home.
