Overview
American HomePatient, located in Harlingen, Texas, specializes in providing customized therapy programs to manage chronic respiratory conditions and offers a variety of durable medical equipment. The facility aims to assist patients in maintaining mobility at home and provides support for caregivers managing tube-fed patients.
Services & Support
American HomePatient offers a range of services focused on respiratory care, including oxygen supply management and durable medical equipment. While many families appreciate the timely delivery of oxygen supplies and the availability of equipment, some have reported difficulties with communication and service responsiveness.
Care Approach & Staff
The staff at American HomePatient has received mixed feedback. Some families describe the staff as friendly and helpful, noting that they are accommodating when scheduling appointments and addressing questions. However, there are several reports of unprofessional behavior and dissatisfaction with customer service, particularly regarding communication issues and delays in response times.
Who They Serve
American HomePatient primarily serves individuals with chronic respiratory conditions and their caregivers. The facility is equipped to support patients needing oxygen therapy and other related medical equipment.
Service Area
The services are offered in Harlingen, Texas, and surrounding areas, with the facility providing local support for patients in need of respiratory care.
Scheduling & Availability
Families have expressed frustration with the scheduling process, as there are numerous reports of unanswered phone calls and difficulties in reaching staff during business hours. While some families have noted that deliveries are timely when arrangements are made, others have experienced issues with follow-up and communication.
Insurance & Billing
Concerns have been raised regarding billing practices at American HomePatient. Some families reported unauthorized charges and difficulties in resolving billing issues, leading to dissatisfaction with the financial aspect of their services.
What Families Say
Feedback from families is varied. Many appreciate the friendly staff and timely delivery of supplies, while others have highlighted significant issues with communication, unresponsiveness, and billing practices. Some families have expressed a desire for improved customer service, particularly in terms of phone accessibility and follow-up.
Room for Improvement
Several reviews indicate a need for improvement in customer service, particularly regarding phone response times and handling of billing issues. Families have expressed frustration with the lack of communication and professionalism in some interactions.
Summary
American HomePatient in Harlingen, Texas, provides essential services for managing chronic respiratory conditions. While many families commend the staff’s friendliness and timely supply deliveries, there are notable concerns about customer service and communication. Addressing these issues could enhance the overall experience for patients and their families.
