Overview
American Home Patient, located in Gainesville, Florida, is dedicated to providing expert customer service and clinical support for patients managing chronic respiratory conditions. The company offers a range of durable medical equipment and therapy programs tailored to individual needs, emphasizing the importance of in-home care and timely support.
Services & Support
American Home Patient specializes in respiratory and oxygen care, offering services that include 24/7 support and in-home instruction for equipment setup. They provide various durable medical equipment to help maintain mobility at home and offer assistance for caregivers managing tube-fed patients. The company aims to ensure that patients receive the necessary supplies and support to stay safe at home.
Care Approach & Staff
The staff at American Home Patient are frequently described as professional, courteous, and friendly. Many families have noted their helpfulness in addressing concerns and providing solutions, particularly regarding equipment like CPAP machines. However, some experiences indicate challenges with communication, particularly in reaching staff by phone.
Who They Serve
American Home Patient serves individuals managing chronic respiratory conditions, including those requiring CPAP therapy. Their services cater to patients looking for assistance with respiratory equipment and related supplies, ensuring they have the necessary tools to manage their health effectively.
Scheduling & Availability
While American Home Patient offers a variety of services, several reviews highlight difficulties in reaching the office by phone. Families have expressed frustration over long wait times and unreturned calls, which can hinder timely access to necessary supplies and support.
What Families Say
Feedback from families is mixed. Many appreciate the professionalism and kindness of the staff, noting positive interactions and effective support. However, there are significant concerns regarding customer service, particularly related to communication and the processing of orders. Some families reported long delays in receiving supplies and difficulties in obtaining timely responses from the office.
Room for Improvement
A recurring theme in reviews points to the need for improved communication and responsiveness from the staff. Several families reported frustration over long wait times on the phone and a lack of proactive updates regarding their orders. Enhancing these aspects could lead to a more positive experience for clients.
Summary
American Home Patient in Gainesville, Florida, provides essential services for patients with chronic respiratory conditions, focusing on personalized care and support. While many families commend the staff for their professionalism and kindness, challenges with communication and order processing have been noted. Addressing these issues could significantly enhance the overall experience for patients and their families.
