Overview
Alpha Health Services, located in Charlotte, North Carolina, is a home care agency that provides a range of skilled nursing services and personal care options. Their philosophy emphasizes encouraging clients to “Live Well and Live Better” at home, with a commitment to personalized care that meets individual needs. The agency offers services including skilled nursing, physical therapy, occupational therapy, speech therapy, personal care, companion care, and private duty nursing.
Services & Support
Alpha Health Services provides a variety of services designed to support clients of , from newborns to geriatrics. Their offerings include skilled nursing services, personal care assistance, and specialized care such as new mom care. The agency aims to match clients with the appropriate staff or clinicians to ensure effective and personalized care.
Care Approach & Staff
The staff at Alpha Health Services includes nurses and caregivers who are described by some clients as attentive and compassionate. However, there are mixed reviews regarding staff professionalism. While some families commend the care provided, others have reported negative experiences, citing instances of unprofessional behavior and inadequate service delivery. The agency claims to have an RN available on call 24/7 to address client needs and ensure safety.
Who They Serve
Alpha Health Services serves a diverse clientele, offering care to individuals regardless of age, race, national origin, religion, sex, disability, or veteran status. Their services are available to residents across several counties, including Union, Mecklenburg, Cabarrus, Gaston, Rowan, Anson, Lincolnton, Iredell, Stanly, and Catawba.
What Families Say
Families have expressed a range of experiences with Alpha Health Services. Positive feedback highlights the dedication and compassion of some nurses and caregivers, with clients feeling welcomed and well-cared for. However, there are significant concerns raised by others regarding the professionalism of the staff, with some reviewers describing experiences of rudeness and unprofessionalism. These mixed reviews suggest that while some families have had satisfactory interactions, others have faced serious issues that have impacted their trust in the agency.
Room for Improvement
Several reviews indicate a need for improvement in staff professionalism and service reliability. Clients have reported experiences of caregivers being inattentive or unprofessional, which has led to a lack of confidence in the agency’s ability to provide the promised services. Additionally, concerns about the agency’s accreditation and the qualifications of their staff have been noted, suggesting that potential clients should thoroughly evaluate these aspects before proceeding.
Summary
In summary, Alpha Health Services offers a range of home care services in Charlotte, North Carolina, with a focus on personalized care. While some clients appreciate the compassionate care provided by certain staff members, there are notable concerns about the professionalism and reliability of the service. Families considering this agency may want to weigh the positive experiences against the significant criticisms to make an informed decision.
