Overview
Allwel, located in Buffalo, New York, is a licensed home care agency that provides a range of in-home services to assist individuals in living safely and comfortably at home. The agency aims to support families by offering personalized care tailored to the needs of their loved ones.
Services & Support
Allwel offers various in-home services, including assistance with daily activities and overnight care. Families have expressed appreciation for the aides who provide direct support, helping clients remain in the comfort of their homes. However, experiences with the quality of care have varied significantly among families.
Care Approach & Staff
The staff at Allwel is described by some families as caring and accommodating. Positive reviews highlight their communication skills and willingness to assist. However, there are serious concerns raised regarding the hiring practices and training of aides. Some families reported incidents of neglect and inadequate staffing, which have led to distressing situations for clients, particularly those with conditions like dementia.
Who They Serve
Allwel primarily serves individuals requiring home care, including seniors and those with specific health challenges such as dementia. Families have noted the importance of having reliable and attentive care for their loved ones, especially in cases requiring 24-hour support.
Room for Improvement
Multiple reviews indicate significant issues with staffing and care consistency. Families have reported instances where aides were not present as scheduled, leaving clients alone, which has resulted in injuries. Concerns have also been raised about the agency’s hiring standards, particularly regarding drug testing and the qualifications of aides. These issues have led to a lack of trust among some families regarding the safety and well-being of their loved ones.
What Families Say
Feedback from families is mixed. While some express gratitude for the support provided by certain aides, others have shared alarming experiences, including neglect and inadequate care. One family noted that their loved one with dementia experienced multiple falls and was left alone despite needing constant supervision. Another family criticized the agency for its apparent lack of attention to hiring standards and for prioritizing scheduling over client safety.
Summary
Allwel in Buffalo, New York, offers home care services designed to assist individuals in their daily lives. While some families appreciate the compassionate care provided by certain aides, others have raised serious concerns about staffing practices and the quality of care. The agency faces challenges in meeting the needs of clients, particularly those requiring consistent and reliable support. Families considering Allwel may want to carefully evaluate their experiences and the agency’s approach to care.
