Overview
All Metro Health Care, located in Albany, New York, has been providing home care services since 1955. The company emphasizes its commitment to compassionate care and aims to support members in aging in place while offering peace of mind to families.
Services & Support
While the company promotes a range of home care services, reviews indicate significant issues with service delivery. Many clients have reported frequent no-shows from staff, which raises concerns about reliability and accountability. Families have expressed frustration with the lack of communication, as calls to the office often go unanswered.
Care Approach & Staff
The care approach at All Metro Health Care has been criticized for being unprofessional and disrespectful. Reviewers have noted that the staff often lacks proper training and supervision, which can lead to inadequate care for clients with advanced needs. Some families have reported instances of neglect and poor treatment of their loved ones, highlighting a troubling pattern in the company’s care practices.
Who They Serve
All Metro Health Care serves clients who require home health assistance, including those with advanced medical needs. However, the quality of care has been a point of contention, with several families expressing dissatisfaction with the level of attention and support their loved ones receive.
What Families Say
Feedback from families has been overwhelmingly negative. Many have described their experiences as deeply concerning, citing issues such as unprofessional behavior from staff, lack of follow-through on care commitments, and inadequate responses to their concerns. One family noted that their loved one was often ignored and neglected, while another mentioned having to file a formal complaint due to the agency’s poor service.
Room for Improvement
There are clear areas for improvement at All Metro Health Care. Reviewers have called for better training and supervision of staff to ensure that clients receive the care they need. Additionally, enhancing communication between the agency and families could help address concerns and improve overall satisfaction.
Summary
In summary, All Metro Health Care in Albany, New York, has faced significant criticism regarding its service quality and staff professionalism. While the company has a long history in home care, many families have reported serious issues that suggest a need for substantial improvements in both care delivery and communication practices.
