Overview
All Family Care, located in St. Louis, Missouri, is a locally veteran-owned and operated agency that has been providing home health care services since 2005. The agency offers Medicaid and private duty home care to individuals of all ages, with a focus on helping clients maintain their independence at home. All Family Care prides itself on treating clients with dignity and aims to exceed expectations in service delivery.
Services & Support
All Family Care specializes in a variety of services, including Alzheimer’s and dementia care, 24-hour home care, post-surgery assistance, and veteran’s home care. They also provide hospice support and physical therapy assistance as part of their non-medical home care offerings. The agency is committed to accommodating the specific needs of clients, ensuring that they receive the necessary care to thrive in their home environment.
Care Approach & Staff
The staff at All Family Care are described as compassionate and dedicated, with many caregivers forming strong, trusting relationships with clients over time. Families have noted that the agency is responsive to unique circumstances, such as accommodating care needs during family emergencies. However, there have been some concerns regarding staffing reliability, with reports of caregivers not showing up as scheduled.
Who They Serve
All Family Care serves individuals of all ages, including veterans and those in need of specialized care for conditions such as Alzheimer’s and dementia. Their mission is to support clients in maintaining their independence and quality of life while receiving care at home.
What Families Say
Reviews indicate a mixed experience with All Family Care. Some families express gratitude for the compassionate care provided by dedicated staff members, highlighting the positive relationships formed over time. However, there are significant concerns regarding the reliability of care, with some families reporting instances of missed appointments and inadequate communication from the agency. A particular staff member received both praise for her diligence in providing backup coverage during staffing shortages and criticism for the lack of professionalism from others.
Room for Improvement
Several families have noted issues with staffing consistency, including caregivers not showing up as scheduled and a lack of timely communication from the agency. Ensuring reliable coverage and improving responsiveness to client needs appear to be areas where All Family Care could enhance their service delivery.
Summary
All Family Care in St. Louis, Missouri, offers a range of home health care services aimed at supporting individuals of all ages. While many families appreciate the compassionate care provided by dedicated staff, concerns about staffing reliability and communication have been raised. The agency’s commitment to treating clients with dignity and maintaining independence at home remains a core aspect of their mission.
