Overview
Agrace Age at Home, located in Madison, Wisconsin, is a nonprofit organization that provides non-medical in-home senior care. Their mission is to help seniors maintain independence while receiving the support they need in their own homes. The agency offers a variety of services designed to assist with daily living activities, ensuring that seniors can live safely and comfortably as they age.
Services & Support
Agrace Age at Home offers a comprehensive menu of services that includes personal care, housekeeping, cooking, errands, companionship, exercise support, and medication reminders. These services are designed to support seniors in their daily routines and enhance their quality of life while enabling them to remain in their own homes.
Care Approach & Staff
The caregivers at Agrace Age at Home are described as compassionate and dedicated to providing quality care. While some families have praised the responsiveness and attentiveness of specific caregivers, there have been concerns about the organization’s communication and consistency in care. Families noted that the model of care can sometimes lead to miscommunications, and the agency does not guarantee a consistent caregiver for each visit.
Who They Serve
Agrace Age at Home primarily serves seniors who are looking to maintain their independence while receiving assistance with daily tasks. The agency is particularly beneficial for those who may have mobility and endurance issues and require support with errands and personal care.
Service Area
The service area for Agrace Age at Home includes Madison, Wisconsin, and the surrounding regions, providing in-home care to seniors in this community.
Scheduling & Availability
Families have reported that scheduling can be unpredictable, which may lead to challenges in coordinating care for their loved ones. This inconsistency in scheduling has been noted as a potential drawback for both clients and caregivers.
What Families Say
Reviews reflect a mix of experiences with Agrace Age at Home. While some families expressed satisfaction with the care provided, specifically highlighting the effectiveness of individual caregivers, others raised concerns about the organization’s communication and the rigidity of their care model. Families appreciated the support during challenging times, particularly during the pandemic, but noted that the lack of customization in care could hinder a more personalized experience.
Room for Improvement
Several families indicated that the organization could enhance its communication practices and strive for greater consistency in caregiver assignments. Addressing these issues may improve the overall experience for clients and their families.
Summary
Agrace Age at Home in Madison, Wisconsin, provides essential non-medical in-home care services to seniors, allowing them to live independently. While the agency is praised for its compassionate caregivers and the support it offers, there are areas for improvement in communication and scheduling consistency. Families seeking assistance for their loved ones may find a range of services available, but should be aware of potential challenges related to caregiver continuity.
